Job Description
This Vacancy
Portsdown Group Practice is a friendly, forward thinking, well established GP Practice supporting 63,000 patients across 6 sites in the Portsmouth area. We are currently looking for an experienced receptionist to join our growing administration team. If you can work under pressure to high standards, are flexible and reliable, with excellent interpersonal and communication skills, and can deliver a high quality of care in a busy professional environment, we would like to hear from you.
The 16 hour a week role will be predominantly at our popular Somerstown, but there would be the occasional expectation that cross cover may be required at our Heyward Road Surgery to cover sickness and annual leave. Daily tasks will include greeting patients on arrival, booking patient appointments in a timely manner, care navigating to alternative healthcare services, promoting online services, whilst maintaining a professional manner and treating all visitors to the Surgery with respect and dignity.
Working Pattern
16 hours per week
Monday 0800 – 1200
Tuesday 0800 – 1200
Thursday 0800 – 1200
Friday 0800 – 1200
Rate of Pay
£9,093 per year (£10.90 an hour)
Introduction to Surgery
Philosophy and Practice
Everyone working within the Practice is committed to the provision of high quality primary care for the benefit of our patients, whom we respect and value. We strive to be an open-minded, friendly, caring and inclusive team.
Mission and Values
The Practice aims to deliver our philosophy by:
- Providing readily accessible medical and preventative health care within a structured, efficient, open-minded and caring environment.
- Encouraging the professional and personal growth of the whole team, clinicians and their support staff, promoting job satisfaction whilst maintaining financial viability.
- Optimising the use of our resources, commensurate with the size of our very large Practice, creating opportunities not always available to Practices with a smaller list of patients. Our size and innovative approach enables us to encompass and evolve with an ever changing NHS.
- Challenging pre-conceived ideas, leading to more efficient ways of working for the benefit of our patients.
Practice Background
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP), Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ) and Somerstown (PO5 4EZ).
We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCA’s, MSK Physiotherapists, Podiatrist, Dietitians, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists, Pharmacy Technicians.
The Practice is well established, financially secure and successful. Over the last few years, we have earned maximum QOF points.
Team Approach / Organisational Structure
Multi-disciplinary teams work across all sites.
Our organisational structure includes a Management Team, based at Kingston Crescent (Group Business Director, Operations Manager, Business Intelligence Manager, Finance Manager, Clinical Team Manager and Management Support Team) and a surgery team at each site.
We recognise that our team needs to work as a strong anchor chain within the community we serve. Like a chain we acknowledge that every link has to be strong. We achieve this by working together, supporting each other and continuously inviting team members to make suggestions aimed at providing efficient, safe processes for our patients.
Teaching, Training and Development
The Practice has a long history of training – we train GP registrars, student nurses and have pharmacy student placements. We are committed to the ongoing development of the entire team, including mandatory and developmental training for all our staff. Team members are encouraged to highlight any training they feel would benefit them in the achievement of their role. The Practice funds, via a
“learning agreement”, any training which is felt will benefit the individual and the Practice.
Staff Benefits
The Practice is a Real Living Wage Employer and believes in rewarding staff by offering the following benefits in addition to the candidate’s remuneration package.
- Additional Days Holiday on Your Birthday
- Funded Private Health Plan with Benenden (with Option to Add Family Members)
- Annual Pay Review
- NHS Pension Scheme
- Generous Annual Leave Entitlement
- Eye Care Vouchers
- Social Events
- Refreshments
- 50% Discounted Gym Membership
- Corporate fleece jacket
This Recruitment
The successful candidate will be invited to start as soon as possible.
How to Apply
Please complete the online application via NHS Jobs.
The closing date for this post is: 29 May 2023
Applicants who are successful following this process will be invited for interview on: 2 June 2023
Please ensure that you are free on these dates when applying, as we may be unable to re-arrange interview dates.
Further Information / Practice visits
If you would like to arrange an informal chat and / or a visit please contact Liam Sandy via email on [email protected]
Job Description
Title: Receptionist
Responsible To: Surgery Team Leader / Surgery Team Manager
Main Purpose of the Post:
To provide high quality reception and general office/administration tasks, relating to the practice’s provision of excellent primary healthcare, and the smooth, effective running of the practice
Duties & Responsibilities of the Post:
Main Duties:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional
- Maintaining and monitoring the Practice appointments system
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Deal with all general enquiries
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Register new patients to the practice onto the Clinical System
- Promote online services to patients
- Advise patients of relevant charges for private services
- Take payment and issue receipts for any chargeable services, ensuring accurate record keeping
- Receive and disseminate incoming mail as appropriate
- Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner
- Ensure Health and Safety procedures are adhered to, by both peers and patients
- Open/Close premises in line with procedure – including activation / deactivation of alarm
- Ensure the premises are completely secure. Report any security issues accordingly
- Receiving deliveries and ensuring paperwork is forwarded accordingly, ad items are stored swiftly and appropriately
Confidentiality:
- As per both Government legislation and Practice Policies ensure that all confidentiality, data protection and information governance policies and guidelines are followed and strictly adhered to, reporting any infringements to the Operations Office immediately.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety policy. Employees must be aware of the responsibilities placed upon them under the Health & Safety at work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, by carrying out his / her responsibilities with regards to the Practice’s Equal Opportunities Policy.
Personal / Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual staff performance review.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Actively participate in induction and training of new staff at site
Communication / Information:
The post-holder should recognise the importance of effective communication within the practice and management team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Any other delegated duties considered appropriate to the post.
This job description is not intended to be exhaustive, but to indicate the main areas of responsibility.
It may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties. Suggestions and discussions are welcome.
Policies and Procedures - the duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Practice, which may be amended from time to time.
The business operates between the hours of 0700 – 2100 hours Monday to Friday (0800 – 1700 Saturday), with possible requirement for some future evening and weekend working as the business develops.
Job Types: Part-time, Permanent
Part-time hours: 16 per week
Salary: £10.90 per hour
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
Supplemental pay types:
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 29/05/2023