Career Growth, Flexibility and Collaboration!
Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
The Order Management Specialist is responsible for providing Entrust internal and external customers with outstanding customer service. The position requires the use of independent judgment to manage all assigned customer orders; interpret and apply Entrust Datacard business practices and systems; troubleshoot and resolve any customer issues. The Order Management Specialist performs duties as detailed below and any other responsibilities as assigned.
Responsibilities
Management of all orders from placement to closure including:
Proactively developing relationships with all Entrust customers
Accurate order placement including pricing, availability, documentary requirements, delivery, exporting and invoice queries
Responsibility for resolving any customer issues including price queries, freight costs, invoice queries, delivery problems
Building relationships within internal teams to ensure all customer expectations are managed
Validate and process global Entrust Datacard RMAs as per company guidelines
Validate warranty and service-contract coverage of products including SMAs
Dispatch service calls to Entrust technicians
Gather and relay customer information to appropriate individuals within Entrust including distribution of sales-leads
Awareness of cultural & country specific requirements
Entrust products and services, applications and capabilities
Specific Entrust products & services sold to assigned markets
Assigned customer’s organization, procedure/process/systems
Understand customs and shipping issues by country
Meet or exceed departmental standards
Demonstrate ability to work beyond departmental boundaries
Interpret and apply policies, processes, and procedures to manage Sales Orders.
Utilize Entrust web-site, user manuals, configurators, and other resources to meet customer needs.
Commitment to Entrust stated Ethics policy
Adherence to all Entrust security polices and measures
Basic Qualifications
Skills / Abilities
Demonstrated success in effectively communicating at all levels of an organization
Experience in a service, software, finance or manufacturing environment
Computer skills including knowledge of Windows Office, SAP or Oracle, Sales Force is preferred
Professional telephone manner required
Time management skills
Commitment to ongoing professional development
All positions require fluency in English and French. Additional language( Arabic, Spanish, Turkish, Swahili) will be advantageous
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This role is eligible for a remote or hybrid work arrangement. Please consult with the recruiter for more information.
Vaccination for Covid-19 is currently a condition of employment for field service roles in the U.S., subject to accommodation for qualifying reasons (i.e., medical, religious, etc.) under applicable law. If you would like more information about accommodations, contact .
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
Recruiter:
James Beck
[email protected]