Job Description
Who we are!
We are a nationwide team working towards and guaranteeing the same goal; helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times.
We take care of people who have been involved in accident by:
· Fixing their car
· Providing them with a replacement
· Helping them recover their losses
· Making them feel secure
How will you make a difference?
As a Claims Handler reporting to our Recoveries Team Leader, your overall responsibility will be to proactively manage a caseload of claims to recover debt from insurers. It’s an exciting and fast-paced role within a supportive team environment with ongoing training and development.
What will the Claims Handler be accountable for?
· Managing workload in line with service levels, achieving maximum recovery possible
· Ensuring clients’ claims are dealt with professionally and clients kept updated
· Proactively pursuing insurers to recover debt and negotiate where needed
· Investigating reasons where insurers challenge payment
· Producing professionally written correspondence to strengthen negotiating position
· Complying with timescales in passing claims to Solicitors where required
· Liaising with external solicitors who act on behalf of an injured claimant
How will you make it happen?
· Problem Solving
· Decision Making
· Planning & Organisation
· Responding to pressure and change
· Communicating & Influencing
· Building and managing relationship
· Knowledge of credit hire law and ABI GTA desirable, however training will be provided.
Benefits & Rewards:
· Hybrid working
· 25 Days holiday + bank holidays
· Holiday buy scheme
· Staff car scheme
· Saving scheme – you save & we match!
· Healthcare cash-plan
· Football season tickets – Man Utd, Man City & Sunderland FC
· Enhanced maternity & paternity
· Enhanced sick pay
· Free uniform
· Perkbox discounts site
· Social events
· Employee assistance programme
· Cycle to work scheme
· Eye care vouchers
· Pension scheme
What guides us?
· Empathy
- We recognise and celebrate our differences
- We Trust each other and demand a culture where mutual respect is a given
- No one works harder for their customer
· Driven
- We share a common goal
- We are driven to be the best that we can be, in all that we do
- Innovation and the spirit to continuously improve are what keeps EDAM driving forward
· Accountable
- Accountability is both an individual and collective responsibility
- Quality is a given
- We own our mistakes and we celebrate our successes
· Making it happen
- We are dedicated to excellence in all that we do
- My individual contribution makes a difference
- We grow through the building and sharing of knowledge
We understand that we’re stronger together
#oneteam
So, if you have EMPATHY, the DRIVE and can take ACCOUNTABLILITY – MAKE IT HAPPEN and click apply!
www.edamgroup.co.uk
Job Types: Full-time, Permanent
Salary: £22,000.00-£27,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company car
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Sharston, M22 4RW: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Sharston, M22 4RW