L’Oréal Designer Fragrances Fragrance Expert John Lewis Oxford Street London (22.5 hours per week)
(Fixed Term - Feb 2024)
Established in 2009, Atelier Cologne is the first Maison de Parfum creating Pure Perfumes inspired by the legendary Eau de Cologne. The founders, Sylvie Ganter and Christophe Cervasel, gave birth to a new olfactive family, “Cologne Absolue”. For the first time, citruses are blended with the most precious natural raw materials for perfectly balanced creations and outstanding lasting power. Each Cologne Absolue tells the story of treasured emotions and powerful memories.
As a Fragrance Expert you will have a true passion for fragrance and be able to talk confidently about the products on offer giving luxury customer service. You’ll be target driven, and have skills in traffic stopping and telling the story behind the product to enhance sales of the fragrance.
Master Category Knowledge
Have a full understanding of all ATELIER COLOGNE products and update the team’s product knowledge where necessary, primarily for ATELIER COLOGNE’s fragrance ranges
Attend, engage and participate in all brand training, and implement afterwards
Monitor Icon products on a daily basis
Be aware of competitor’s products and activity, communicating relevant information to line manager
Have detailed knowledge and awareness of the fragrance market
Promote the brand expertise in fragrance
Execute Business & Operations
Complete all personal paperwork accurately, legibly and on time
Be aware of account and personal targets and key performance indicator targets
Closely monitor stock levels, following retailer guidelines, raising issues to line manager
Offer creative ideas to generate new business; with focus on product launches and anniversaries
Be aware of and abide by Boutique rules and regulations
Drive Selling Process/Techniques
Deliver luxury service at all times, inviting customers back for a return appointment
Generate retail sales through the successful execution of in-store events and strengthen brand loyalty; with a focus on fragrance
Make appropriate, personalised product and sample recommendations
Have a strong focus on link selling and the recruitment of new customers
Use confident communication and presentation skills when dealing with customers
Maximise selling during busy periods by traffic stopping
Develop the fragrance business to ensure gain in market share and increase counter and brand ranking
Foster Service Attitude
Show passion for people and products
Follow grooming guidelines to promote brand image
Maintain a clean and hygienic work area and adhere to hygiene rules
Ensures customers communication standards are met
Ensure all customers receive the highest level of service, completing all necessary steps of customers transactions
Leadership
Fosters team spirit
Coaches peers when appropriate
Leads by example
Share know-how and experience
Work effectively with colleagues in Boutique in the field and at head office.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.