Job Description
Croft are a UK MSP with an enviable reputation providing B2B services in the telecoms and IT sector.
www.croftmsp.com
We are currently looking for an organised and motivated Installations Manager to support our continued growth.
**Applicants must be able to reliably commute to Harrogate, North Yorkshire.**
The Role:
Reporting to the Field Services Director you will schedule the field services engineers to ensure that installations and maintenance visits are completed to an excellent level of customer service. You will manage the office based administration team overseeing projects from survey to delivery. Projects include cabling, hosted telephony deployment, PBX installation, CCTV, leased line and other connectivity.
Key Responsibilities:
- To manage field service teams to undertake installations within the KPIs set and agreed with the field services director
- Manage a team of installation engineers and contract resources as required for the effective and efficient running of the department.
- Provide accurate, regular and timely management information on customer records, completed installations and service tasks
- Meet all the KPIs, targets, deadlines and objectives as set and agreed with the Field Services Director
- Set and communicate targets with the installation administration team and other members of the installations department
- Communicate and keep update all customers at point of installation until completion and maintain excellent customer services
- Carry out any other duties that may be deemed necessary for the completion of the works by the company and/or the field services director
- Ensure that all customer contractual obligations are met
- Oversee and monitor all Health and Safety aspects for the field team, ensure all relevant training is up to date for all installation staff
- Deal with and resolve or delegate any on site issue as they arise
- Monitor and arrange as applicable relevant training to enable installer to carry out installations works
- Raise, monitor, action and report on Non-conformances as necessary
Installations Manager
- Experience is essential
- Strong organisational and planning skills
- Self-motivated with the ability to work unsupervised and as a part of a team
- A strong people Manager with excellent communication skills and influencing skills
- A strong customer focus both for internal and external customers
- A positive can-do attitude
- Intermediate experience and knowledge of Microsoft office
- Contractual and Health and Safety knowledge
- Must have experience in the telecoms and datacoms industry
- Full UK drivers license
Job Type: Full-time
Salary: £30,000.00-£45,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
- Harrogate: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 23/06/2023
Reference ID: InstallManager
Expected start date: 03/07/2023