Job Description
Job Title: Sales/Order Processor
Location: Rumney, Cardiff
FH Brundle are a family-owned Business, which continues to grow successfully year after year by keeping the core values upon which it was founded over 130 years ago.
We are looking for people who take pride in doing a good job, enjoy getting things right and want to be part of our new branch based in Rumney, Cardiff.
Major Aims:
- Answer all In-bound calls promptly aiming for 80% to be answered in less then 5 seconds
- Take advantage of all sales enquires to generate orders
- Deal with any sales enquires/queries
- To serve customers on Trade Counter
- To ensure Total Customer Satisfaction is achieved always
Description of Duties and Key Tasks:
- Process customer orders swiftly, efficiently. LIVE
- Offering alternatives if out of stock – Offer range extensions
- Undertake prospecting tasks to the requirement of the Branch Manager
- No cold calling - contacting existing customers who have purchased or lapsed
- Work as part of a team ensuring that there is ample phone coverage before leaving work station
- Maintain good relations with existing customers
- Build good relations with new customers
- To assist customers with all enquiries/queries
- Ensure all enquires are replied to in the shortest possible time
- Maintain back order report daily. Keeping the customer informed of delivery times
- To provide quotes aiming to be competitive yet with maximum profit in mind. Maintain quotes daily
- Liaise with Accounts regarding credit limits
- Liaise with Purchasing and Transport regarding deliveries
The ideal candidate would have held a similar role and sold a product rather than a service. Ability to read drawings a bonus.
- Have a confident out-going personality
- Good organization skills. Punctual and self-motivate.
Full training will be given to the successful applicant.
Salary to be negotiated according to experience.
Hours are 8:30am to 5:00pm and overtime may be required to ensure customer orders are processed in readiness for next day delivery. Should overtime be required this will be paid at time and a half.
We can offer:
- Pension Scheme
- Overtime paid at time and a half
- Annual pay review
- Mon-Fri working
- Parking on site
- Positive working environment
If you think you have the experience and aptitude to become part of our team then please apply with an up to date CV with your work history.
We look forward to meeting you,
Contact: David Lewis
Job Types: Full-time, Permanent
Salary: £24,000.00-£28,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
Experience:
- Sales: 2 years (required)
Work Location: In person
Application deadline: 26/05/2023