Job Description
Being a Hotel Receptionist at Campanile Hotel Glasgow
Working at Campanile hotels means working in a small but happy and tight-knit team. We work together to ensure our guests feel at home and most importantly, enjoy their stay with us. You’ll be a natural team player and be able to see the bigger picture in an environment where there is always something happening. As Receptionist you will be polite, calm and have the ability to make every guest feel like a VIP. You will have excellent communication skills and always act professionally. You will most likely be the first and last person the guests see, so lasting impressions play a big part of this role.
As a Receptionist you will be involved in duties such as:
- Carry out the role of Duty Manager where required
- Implement & respect chain's SOP
- Implement corrective action after guest review, mystery visit and complaint letter
- Invoice contracted company
- Invoice individual guest
- Manage cash handling
- Control Cash
- Run End of day reports
- Chase debtor
- Participate in the up sell / cross sell
- Participate in the opening and closing of the department
- Ensure guest safety
Knowledge and Skills required:
Training
- Hospitality qualification or high education
Experience
- Prior experience (1 year) in a branded environment in the customer facing environment
Expertise
(job-knowledge, technical skills)
- Confident with Microsoft office
- Knowing of PMS (e.g.: opera)
- Knowledge of health & safety procedures
- Ability to understand & follow guidelines
- Conversational English
- Additional language
Behaviour
(human qualities)
- Working in a team
- Communication skills & Sense of welcoming
- Ability to work under pressure
- Hard worker & committed to work
- Sense of organisation
- Positive attitude & sense for detail
- Good personal appearance
- Punctual
Let’s talk benefits:
- Hotel Entitlement – 28 days
- Competitive salary/hourly rates
- Uniform provided
- Discount at out hotels worldwide
Do you fit the bill?
This is a varied role and would suit someone who can work independently as well as being an excellent team player. If you think this sounds like you, please apply directly to Campanile.
Work Remotely
Job Types: Part-time, Permanent
Part-time hours: 16-24 per week
Salary: £10.42 per hour
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekend availability
Work Location: In person