Job Description
The Company
Based in Battersea, London, Food Republic delivers high quality food and drink products to clients at over 500 locations in the London and the South East area. We are one of the best food ingredients suppliers the city has to offer with a BRC rating of AA.
With an annual turnover of over £12 million, we have grown solidly since we commenced trading 10 years ago. We provide reliable delivery services to caterers of all kinds, enabling our clients to focus on their core business.
The Role
Food Republic are looking for a personable Sales Operations Executive to support the Sales Team in managing incoming phone calls, responding to customer queries, and ensuring the smooth-running of the day-to-day operations.
This is a fantastic opportunity to join our growing, BRC (Grade AA) accredited business that encourages career progression along with an excellent working environment.
Full training will be provided to cover the core responsibilities of the role.
The key responsibilities of a Sales Operations Executive include, but are not limited to:
· Working cross-functionally with other to address and resolve customer queries and issues
· Supporting the Orders Administrator with customer orders via phone and email, and ensuring these are inputted accurately onto Microsoft Dynamics 365
· Working closely with the Accounts Managers to identify opportunities to bolster existing customer accounts
· Clearly and effectively communicating to the relevant departments when dealing with collection, returns, or recalls, as per the company’s policies and procedures
· Keeping abreast of any significant fluctuations in customer usages that could affect stock levels and communicating this to the Stock department
· Supporting any other needs of the Sales Team as required
The Person
The key skills and qualities of a Sales Operations Executive include, but are not limited to:
Essential qualifications/knowledge
- A minimum of 2 years’ experience working in supply chain/operations at an FMCG company
- A minimum of 2 years’ experience in a customer service/administrative role
- Excellent attention to detail with the ability to maintain high levels of accuracy whilst working under pressure
- A people person with strong communication skills, both written and verbal
- A team player with a strong sense of initiative
- Proficient in Microsoft Office Suite (Microsoft Outlook, Word, Excel)
Desirable qualifications/knowledge
- Experience working within the food industry
- Experience in a sales role
- Knowledge of sales margins and profitability
- Proficient in Microsoft Dynamics 365
- GSCE Maths & English (A*- C)
If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please apply.
Job Type: Full-time
Salary: £26,000.00-£33,000.00 per year
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- London, SW8 3HE: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Sales Operations Executive