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Governance Complaints Officer WMF205e

Job Description

Information Governance and Complaints Officer Westmorland and Furness Council

Location(s): Carlisle Parkhouse Building
Contract: Permanent
Hours: 37.00
Salary: 33820.00 - 34723.00

Local Government Reorganisation

Local Government in Cumbria has changed. The current six district councils and Cumbria County Council have now been replaced by two new unitary authorities - Westmorland and Furness Council and Cumberland Council.

This role will be based in and employed by Westmorland and Furness Council

Why work for Westmorland and Furness Council

Westmorland and Furness Council will be an ambitious authority that will shape public services for the better building on the best and transforming them for the future. We are committed to putting our customers and communities first and to be the heart of everything we do.

About this opportunity
Are you looking for a role that is fast paced challenging and rewarding? We are looking for an enthusiastic and highly motivated person to join the Information Governance and Complaints Team. You will be passionate about good customer service and enjoy dealing with members of the public.

Responsibilities include dealing with Freedom of Information requests complaints MP correspondence and supporting teams to learn from customer feedback.

The successful candidate will be joining a friendly and proactive team who are passionate about delivering a high standard of customer service and improvements. We are looking for someone who has excellent attention to detail and a high standard of communication skills.

For more information please call Service Lead Jonny Horn on 01228 221234

What can we offer you!

• Excellent training and development offers
• Flexible working opportunities
• Opportunity to join the Local Government Pension Scheme
• Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
• Various perks and discounts schemes including money off your phone contract and local gyms
• Competitive rates of pay

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