Job Description
Front of House Corporate Receptionist
We are seeking a Front of House Corporate Receptionist ideally with experience in a corporate environment or Front of house in the hospitality sector to assist with the day to day running of the Conference & Client Center Reception Desks at JP Morgan in Canary Wharf for an initial 12 months contract.
Description:
As a Front of House Corporate Receptionist you will report to the Planning & Production Manager as part of a diverse and talented Client and Conference Centre team. You will work in a professional, flexible and proactive manner to ensure clients needs are identified and all details are communicated to our vendor partners and external vendor teams, to ensure a seamless delivery of service excellence.
Core Responsibilities
- To manage the Conference & Client Center Reception Desks within opening hours; work flexibly to ensure coverage of these – and to adhere to the opening and closing procedures.
- Liaise with the Central Reservations team on a daily basis to receive information pertaining to incoming reservations- using JPMC Schedule Now as the reservations tool.
- To plan all requirements for such events and meetings that are allocated by the Business Manager or Conference & Client Center Event Planners, from reservations stage to billing stage.
- To contact the organiser of all events allocated within 48 hours of booking.
- Prepare daily set-up work sheets for each event/meeting allocated, providing detailed information for Operations, Audio Visuals and Food & Beverage teams to carry out client requirements.
- To coordinate all client or host needs prior to the program and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed SOP.
- To give accurate and appropriate information at all times, seeking specialist support where necessary. Review details of each allocated event/meeting for the coming day at the daily function meeting.
- Hours are 7am to 7pm on a shift basis of 8 hours per day including 1 hour for lunch.
Required skills:
- Reception experience within a corporate or hospitality environment
- Customer-facing experience
- Strong interpersonal skills
- Highly organized; ability to handle multiple tasks and apply judgment to prioritize
- Flexibility to deal with a fast-paced, diverse environment
- Excellent communication skills; both oral and written
- Highly motivated team player
- Work comfortably under pressure and observe deadlines
- Experience of working within a busy and diverse team
- Track record of quality service provision
- Strong Computer Skills, (MS Office; Room Booking System e.g. EMS)
Job Types: Full-time, Temporary contract
Contract length: 12 months
Salary: £135.00-£155.00 per day
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London, E14 5JP: reliably commute or plan to relocate before starting work (required)
Experience:
- Corporate Receptionist / Front of House: 5 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: 295321/NJ