Job Description
Do you know how to deliver an exceptional customer experience? If you have the ability to build rapport with our valued customers over the phone and the passion, drive and determination to succeed we have the opportunity for you. We are looking for a Customer Service Assistant to join our team, within the contact centre, at our Leeds branch.
Our Benefits:
- £21,237 per annum
- 24 days holiday + bank holidays + Birthday off
- “Available Anniversaries” (Days off to support with life changing moments)
- Enhanced Maternity & Paternity leave
- Employee discount scheme
- Long Service Awards
- Death in Service
- Charity Day Off
- Occupational Health
- Corporate gym membership/discounts
- Cycle to work scheme
About the role:
- Contact Centre role
- Answering large volumes of telephone calls, emails and webchat for our entire group
- Dealing with first line enquiries from customers
- Generate rich leads for the showroom teams
- Book appointments for customers with the showroom team
- Confidently, professionally and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience
- Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience
About you:
You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.
(Note - you may also know this role as customer assistant, customer service assistant, contact centre advisor, retail advisor, sales advisor, retail assistant, sales assistant)
Skills required:
- Computer literate & Proficient in Microsoft packages
- Experience working in a high volume, multi-channel contact centre
- Be able to prioritise your workload in a fast-paced environment
- Outstanding ability to clearly communicate with customers
- A passion for delivering great service, greeting customers with a smile and serving them with pride
- Work well within a team and communicate effectively and openly with others
- Full UK driving licence is desirable
Hours: Rolling 4-week shift pattern. 39 hours per week over 5 days, including weekend and bank holiday work.
Pay: £21,237 per annum
Available Car has been serving customers across the midlands since 2002. With four branches across the region, available car is well established as one of the leading providers of quality used cars in the area. As a valued part of the team, you will help us to maintain our reputation as a trusted and reliable provider of used vehicles.
If your passionate and committed to delivering excellent customer service, we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £21,237.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Store discount
Schedule:
Supplemental pay types:
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person