Job Description
McLaren love people who take real pride in the work they deliver and enjoy being part of customer centric team. McLaren Ascot are committed to providing our customers with a premium level of service, –within this role you will often be the first point of contact for our customers and will play a critical part in making sure we meet the ever-evolving needs of our customers and brand fans, from the point of initial enquiry – whether that be over the phone, online or across social media.
Ascot McLaren have an incredible opportunity to join their team as a Digital Sales Advisor, if you love providing the highest level of customer service and have experience of communicating across a wide variety of channels this could be the next step for you!
The working hours for this role are Monday to Friday 9am – 6pm with rota Saturdays (day in Lieu during the week). The salary for this role is £25,000.
Why work for us?
- Constant training and development to help you progress your career.
- Opportunity to work with innovative, premium and luxury automotive brand.
- Inclusive culture and diverse workforce for all to thrive.
- Generous benefits package including 33 days holiday, pension, reward savings, vehicle purchase schemes, and more.
- Employee assistance program prioritising your wellbeing with mental health support, nutritional and financial advice, and Digital GP access.
Role Overview:
- Provide exceptional customer experience through personalised communication across a number of different channels (email, phone, SMS, social media) from initial enquiry.
- Build interest in McLaren products with brand knowledge and offer tailored advice using innovative technology.
- Foster customer relationships throughout sales journey and aftersales care.
- Assist aftersales customers during check-in and check-out process, acting as a liaison.
- Ensure high levels of customer service, coordinating satisfaction follow-ups and maintaining McLaren's reputation.
- Manage and nurture leads in Retailer Portal, distributing them to Sales Executives.
- Support Sales and Marketing teams in prospecting and event activities.
What You'll Bring:
- Passion for exceptional customer service.
- Strong communication, organization, and IT skills (Microsoft packages).
- Ability to work effectively in a friendly, hard-working team while managing your own schedule.
‘’Jardine Motors Group are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.
Jardine Motors Group is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”.
Jardine Motors Group is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.’’
INDMP
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Application question(s):
- Will you require any reasonable adjustments at any point of the recruitment process?
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person