Job Description
Our client is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide - and we are very interested in speaking with you further about your career.
Your role within the business will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.
Role Purpose
- Oversee the Health, Safety and Well-being of the Customer Service team
- Managing an operational and management team to deliver agreed financial and operational targets, customer service levels and defined Customer Service processes
- Ensure the development of direct reports and indirect reports in line with company goals and objectives
Role Responsibilities
- Promote a safety first culture within our business
- Develop, implement and deliver a Customer Service strategy that delivers our financial and customer service expectation
- Coach, mentor and develop the service teams, including new starters.
- Manage a Customer Service region in the delivery of customer service targets
- Liaise with all necessary departments to develop and implement all aspects of our business model
- Report on agreed financial and operational targets in regular performance review meetings.
- Grow the Customer Service business by identifying business opportunities in close conjunction with regional service teams and Sales functions
What We Offer
- 25 days annual leave plus bank holidays
- Discount website which will give you access to 100’s of brands with opportunities for savings and cashback
- Company Pension Scheme: Employer matched contributions of between 5% and 10%
- Private Medical Insurance: Free to all employees as a taxable benefit, with additional option of adding on partners/children at a small cost
- Company car and fuel card
- Company laptop and phone
Role Requirements
- Someone who can demonstrate prior leadership experience, specifically managing and developing managers
- Full valid current driving licence.
Job Type: Full-time
Salary: £72,000.00-£78,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location: On the road