Job Description
We are recruiting for a number of Operations Executive's [ back office admin travel admin support] to support our newly launched online travel agency, Neckermann Travel.
This role is based in our brand-new head office in Leatherhead, Surrey and is ideal for an admin travel professional who is looking to work for a dynamic and forward-thinking travel company who can offer excellent career growth opportunities.
We will consider applicants without travel experience where they can showcase and demonstrate a real passion for travel, administration and the desire to work within a start up business.
Purpose of Position
To ensure all post booking administrative functions operate efficiently and meet agreed business timescales and best practice.
Daily Tasks
- To complete all daily tasks including but not limited to customer amendments, confirmation and cancellation reports and rooming lists.
- Make accurate recordings of all phone calls, emails and letters received into the business on the in-house systems
Service
- Ensure all emails and phone calls are handled with a first-class service and in accordance with the agreed service levels.
- Communicate clearly, effectively and consistently with all internal and external partners
Process
- Follow business guidelines/processes to protect revenue and the customer experience
- Suggest improvements to business systems and processes
- Identify and resolve any future risk to our business
- Following business timescales and departmental process
Finance
- Record all financial activity and issues relating to loss, compensations, amendments and reclaims on in-house systems and loss/error matrix
- Investigate and resolve escalated finance queries
Team Work
- Be available to offer assistance and advice to colleagues
- Feedback to your line manager any issues or recommendations in a timely manner
Other Tasks
- Escalate any issue that prevents you from meeting the business timescales set
- Any other task, project or responsibility as directed by the business
Type of Person:
- An experienced administrator
- Someone who has experience or a true desire to work in the Travel Industry
- Experience within a busy admin department or call centre
- Strong written and verbal communication skills
- Keen eye for detail
- Positive, confident and enthusiastic
- PC literate
Job Type: Full-time
Salary: £21,000.00-£22,000.00 per year
Benefits:
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Leatherhead., KT22 7LU: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you happy to work a 5 day out of 7 day rota, including week ends?
- What attracted you to apply for this position?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 31/05/2023