Job Description
The Marcliffe Hotel & Spa is one of Scotland's finest luxury and elegant five-star Scottish country retreats, has a new and exciting opportunity for a Front of House Receptionist to join the family friendly exclusive hotel.
With its warm ambiance and picturesque setting on the outskirts of the historic city of Aberdeen. The Marcliffe hosts 40 bedrooms, function suites ranging from 350 to smaller private dining and fine dining restaurant. The Hotel offers vast opportunities for clientele to enjoy some of Scotland's finest local delicacies in addition to activities such as world renowned golfing, fishing and famous whisky trails.
As Front of House Receptionist you are the first point of contact for our guests and therefore you must perform the following tasks to the highest standard:
- Oversee the smooth and efficient operation of the reception area and welcoming of all guests to the hotel.
- Ensure a 5* experience for all our guests, including check in /out.
- Demonstrate a high level of customer service at all times.
- Ensure that the Head of Department is kept fully aware of any relevant feedback from guests and/or other departments.
- Experience in OPERA advantageous but training will be given.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties..
- Comply with hotel security, fire regulations and all health and safety legislation.
What are we looking for?
- Cash handling skills.
- Previous experience in a customer-focused role.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Organised.
- Ability to work on your own and as part of a team and able to work under pressure.
- Proficient in all areas of Microsoft Office
- Excellent grooming standards (uniform is provided).
- Guest confidentiality.
The successful candidate will be required to work shifts which include weekends. The shift times are 7am-3pm and 3pm-11pm. Full-time or Part-Time hours available.
Rate of pay £11 per hour
If you have a passion for making people feel better and have plenty of individuality, we want to hear from you.
Job Types: Full-time, Part-time, Fixed term contract, Zero hours contract
Part-time hours: 24 per week
Salary: £11.00 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Aberdeen: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person