About the role
Do you want to be part of a team providing excellent customer service to the local community? Do you have a passion for helping people? Are you a confident communicator with keen listening skills? If so, this might be the role for you.
We have an exciting opportunity to join our LibraryPlus team as a Saturday Assistant to help deliver a wide range of services and events to the local community. North Northamptonshire Council Libraries are community hubs and our Saturday Assistants are at the heart of the frontline assisting customers with accessing the Library systems, supporting events and dealing with a variety of enquiries. Providing digital support, our Saturday assistants will aid customers with their IT skills, enabling them to self-serve using the NNC website and other online services effectively and confidently.
What will you be doing?
- Provide a first point of customer service for a diverse range of customers and enquiries.
- Assist customers with self-service and other IT systems.
- To support activities and services for the whole community including those for families with children
- To be knowledgeable and effective in the use of a variety of IT systems to:
- Process all sales transactions accurately.
- Enrol new members.
- Be competent in the use of the Library Management System.
- Assist customers with the NNC website and other online services.
- Promote volunteering opportunities.
- Ensure the Quality Standards for Presentation and Behaviour which contribute to the customer care ethos are met at all times
About you
We are looking to recruit an enthusiastic and people focused Saturday Assistant to join the team at Wellingborough Library. Reporting to the Library Manager you will contribute to delivering an excellent experience to our customers in the local community. This is a role which will require you to work frontline with customers and also with colleagues, volunteers, partner organisations.
As the successful candidate, you will bring:
- Experience of working as part of a team
- Excellent communication skills with ability communicate with a wide variety of people
- Confident IT Skills
- Enthusiasm with a flexible, positive attitude
It would also be beneficial for you to have:
- Experience of customer service delivery
- Experience of supporting events
Where & where you will be working:
This role is based at Wellingborough Library. This role will require working Saturdays and candidates will need to be flexible to the business needs of the service. This post requires an ability and willingness to travel to and to work at other libraries within the area if required.
Next steps:
If you like what you have read and want to know more about the role, then please contact Laura Edwards by email [email protected]
If you wish to apply, please do so via the Recruitment Hub paying particular attention to the Person Specification attached to complete the Supporting Statement to demonstrate how you meet the requirements.
Closing date for applications is Monday 30th May
Provisional interview date will be Friday 2nd June
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.