Job Description
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!
If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career in the retail automotive business.
Our guests seek luxury, value, and world-class service. The Parts Counter Person will contribute to the success of the Parts department by providing prompt service to customers. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.
Expectations
- Establishes and maintains good working relationships with customers to encourage repeat and referral business by ensuring customer complaints are handled tactfully, promptly, with genuine concern, and per brand standards
- Takes the initiative to exceed customer satisfaction and brand Customer Survey Score Cards by ensuring the quality and promptness of all parts requests
- Complete training programs and certification programs
- Monitors shop conditions, cleanliness, and safety
- Communicate with staff and customers in a friendly and professional manner
- Answers phone calls, providing price quotes and other information
- Pulls and fills orders from stock
- Conduct a weekly bin check to ensure the accuracy of stock
- Make sure all internal requests for parts are billed on the service repair order
- Receives payment from retail customers or obtains credit authorization
- Set up orders for daily shipment, delivery, or pick-up
Requirements
- Must follow and adhere to brand guidelines and customer service expectations
- Must have a strong focus on maintaining a high KPI score
- Must be a process-driven individual with the ability to multitask
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- 1-year experience with auto parts sales (preferred)
We offer:
- Ongoing training and support
- Opportunities for continued personal and professional growth
- We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
Competitive benefits package:
- Insurance: medical, dental, vision, life, and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
To all recruitment agencies: does not accept agency resumes. Do not forward resumes to our careers alias or other employees. is not responsible for any fees related to unsolicited resumes.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- San Francisco Bay Area, CA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person