Job Description
The Role
The Reception team represents the 'face' of the clinic, ensuring patients are dealt with in a professional manner.
The right candidate will:
- Ideally have customer services experience
- Have excellent interpersonal skills.
- Be able to remain calm under pressure.
- Be able to work independently and be able prioritise work.
Duties
The Administrative Assistant will:
- Be amongst the first point of contact for patients.
- Meet, greet, and direct patients accordingly.
- Respond to patient queries.
- Create, locate, and maintain patient records.
- Provide support to other members of the team.
About Harley Street Fertility Clinic
Harley Street Fertility Clinic (HSFC) was established in 2010 with the aim of providing the best possible clinical care and patient support.
The clinic provides a comprehensive range of fertility treatment (including genetic screening of embryos and donor gametes and eggs), to patients who struggle to conceive, and prides itself in offering patients personalised care, specifically tailored to individual requirements.
The Harley Street location, with its excellent transportation links in the heart of the medical district, boasts a completely self-contained operation, with beautiful consultation rooms, spacious Ultrasound Scan rooms and state of the art laboratory and theatre.
The small friendly team ensures a personal and supportive relationship is developed, not only with patients, but also with colleagues.
COVID-19 considerations:
Precautions to minimise the risk of Covid-19 infections:
- Remote patient consultations.
- Staff and patients are required to wear face masks at all times.
- Staff testing on a weekly basis.
- Surfaces sanitised daily
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
COVID-19 considerations:
All patients and staff required to wear masks, on the premises.
Consultations done remotely where possible.
Ability to commute/relocate:
- London W1G 7JY: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 31/05/2023
Reference ID: 2023-05-Admin
Expected start date: 01/06/2023