Job Description
We are looking to recruit an enthusiastic and self-motivated administrator for the Pulmonary Rehabilitation and Oxygen Assessment Services to join our highly respected team. Based solely at Harefield Hospital you will play an important role in the efficient running of these services. You will be involved in the smooth running of both services by assisting in the admin processes involved with referrals management, and all patient correspondence.
The post holder must be computer literate and must be willing to work as a team player within a busy environment with a positive ‘can do’ attitude. You will need to have good typing skills and excellent communication skills with patients and staff alike. Previous experience of working within a respiratory department in the NHS or privately would be desirable. The post holder will be expected to take responsibility for continued personal development.
To assist the Coordinator for Pulmonary Rehabilitation and Oxygen with day-to-day service support for the Pulmonary rehabilitation, oxygen assessment services and quality assured spirometry when required.
To undertake the administrative processes of referrals to pulmonary rehabilitation, oxygen assessment services and quality assured spirometry by collaborating with the Medical, Pulmonary rehabilitation, Respiratory Physiology, Nursing and Administration teams
To liaise with patients on the telephone regarding their appointments and provide excellent customer service.
To liaise with GPs and referrers by telephone, post or email to ensure results or discharge summaries are communicated in a timely fashion.
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best-known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation.
We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
Staff benefits include: subsidised childcare facilities, company pension, personal development and training opportunities, and subsidised accommodation on site.
To assist the Coordinator for Pulmonary Rehabilitation and Oxygen with day-to-day service support for the Pulmonary rehabilitation, oxygen assessment services and quality assured spirometry when required.
To undertake the administrative processes of referrals to pulmonary rehabilitation, oxygen assessment services and quality assured spirometry by collaborating with the Medical, Pulmonary rehabilitation, Respiratory Physiology, Nursing and Administration teams
To liaise with patients on the telephone regarding their appointments and provide excellent customer service.
To liaise with GPs and referrers by telephone, post or email to ensure results or discharge summaries are communicated in a timely fashion.
To be responsible for accurate and timely maintenance of databases for both the Harefield Pulmonary Rehabilitation and Oxygen Assessment services.
To support the Pulmonary Rehabilitation Team in the management of the Divisions wait-listing and patient activity.
To act as a role model for all members of staff and act as an outward representative of the department to referrers and other external organisations.
To be responsible for accurate and timely recording of service activity through Lorenzo/Apollo and other relevant Trust systems.
To provide administrative support to the Harefield respiratory research team when required.
To contribute to the ongoing innovation and development of a highly qualified service with a focus on best clinical practice and professional practice.