Job Description
Planning Administrator
Allington, Maidstone
Hours Monday to Friday
8am - 5pm, 8.30 - 5.30 and 9 - 6 on a rota. 1 day working at home
Excellent and competitive Salary
About us
Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities areob Purpose
The planning Administrator role is an exciting opportunity to join a friendly Resource Planning team, with a focus on customer service and exceeding customer expectations. Responsible for scheduling and administration of our UK & Republic of Ireland Field Engineers repair and maintain customer equipment, overseeing a defined area/region of the UK.
You will be working closely with our Field Engineers, Field Service teams and other departments, ensuring we attend service calls in the most efficient and effective way.
Key Responsibilities
· Dispatching and routing a team of Field Service engineers
· Ensuring that response time targets are met in line with SLA’s.
· Scheduling of engineers to ensure maximum productivity and efficiency.
· Daily tracking of outstanding parts and scheduling return to fits
· Daily communication with our clients to update on outstanding calls / return to fits.
· Ensuring that agreed escalation and service processes are followed.
· Internal communication with Service Operation teams
· Schedule Installations & relocations
· Logging and monitoring 3rd party calls
· Assisting CSC with handling incoming contacts
Experience & Skills Required
Previous customer services experience ideally in a fast-paced environment.
Strong administration skills
Ideally good geographical knowledge or be able to pick up routing quickly.
A professional attitude to deal with all levels.
Strong personality to “push back” when required.
Excellent organisational skills.
Ability to work under pressure to specific SLA’s, to prioritise and multitask.
Excellent communication skills & telephone manner.
Methodical with an aptitude for attention to detail.
Able to work in a team as well as independently.
Adaptable and flexible to changing demands.
Benefits
· 33 days holiday including bank holidays.
· Holiday purchase scheme
· Pension scheme
· Advanced family friendly benefits
· Flexible working
· HP and EE Employee Discount Programmes
· Employee Assistance Programme
· Cycle2work scheme
· Access to Apogee Learning Academy
· 2 days off per year for voluntary work
· Discounted Gym Membership
Please take the time to look at our excellent Glassdoor and Trustpilot reviews.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Gym membership
- Paid volunteer time
- Work from home
Schedule:
Work Location: Hybrid remote in Maidstone
Reference ID: LB Planner