Monkhouse prides itself on getting children back to school in uniform that gives them the confidence to start their academic year and you will play a pivotal role in making this happen by supporting our valued customers through our busiest period of the year June to September.
The environment is fast pace and busy so if this is something you would enjoy then you will find this role rewarding.
Your Commitment to our Team
As a Customer Service Advisor, you are an integral part of our Customer Services team and will help us to support customers and uphold a great level of service!
Day-to-day, you will help us to answer inbound telephone calls, process orders, answer queries, and problem solve customer complaints.
Your Responsibilities
- Action inbound orders, queries, and complaints via telephone & email.
- Be the first-in-line to receive queries and orders from customers via telephone & email
- Discuss customers' order requirements and seek opportunities to cross-sell products.
- Conduct office based administrative duties.
Skill Set As a Customer Service advisor
- Have excellent written and verbal communication skills with internal and external customers and a great telephone manner.
- Be able to demonstrate planning and organisational skills with the ability to multi-task and prioritise your workload with flexibility.
- Maintain accuracy and attention to detail while working in a fast-paced environment.
- Work using your own initiative and as part of a team.
- Work calmly under pressure.
- Be able to handle complaints.
What are my hours? Our contracts range from 16 hours to a maximum of 40 hours per week and our seasonal shifts are Monday to Friday. (with occasion weekend work including bank holiday).
When can I start? Our peak season starts from June through to mid-September so you can start anytime from June onwards, finishing beginning/mid-September.
What's my location? We are located in Altrincham with good public transport links.
Holidays: Your holiday entitlement is pro-rated to your hours of work and pro-rated to your term of employment. These accrued hours will be paid at the end of your contract.
Supporting first job applications? Monkhouse plays a huge part in the community by supplying uniform to the very children that will become part of that community. We want to be the employer of choice for your first job. Working for us will give you the opportunity to learn new skills, build up your CV and get insights and opportunities into a future career within the business of wholesale and retail schoolwear and sportswear.
What can you look forward to?
- Entry into a £1000 cash draw (T&C apply)
Opportunity to return in 2024- Upskill yourself
- Build your CV/work experience
- A company induction and training