Job Description
David Hathaway Transport (Part of the Kinaxia Group) are looking for a 'Customer Services Administrator' to join our fast-paced transport operation in Yate, Bristol BS37. With over 30 years of experience in the logistics industry we are looking for a reliable, hard-working, competent team player to join our ever expanding business.
- Monday - Friday
- 45 hours per week
- Up to 24k p0er annum (based on experience)
- Additional benefits:
- Life assurance
- Pension
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
About the job:
- Answering a high volume of phone calls.
- Dealing with order & delivery queries, liaising with customers by providing solutions.
- Dealing with inbound/outbound emails.
- Input of customer orders onto our traffic management system.
- Processing incoming customer orders via our online website.
- Handling key customer accounts, including processing KPI reports
- Supporting other roles when required (covering sickness & holidays)
- Picking/putting away pallets on our warehousing management systems.
- Preparing pick notes, labels, and paperwork
- Running weekly/monthly customer stock reports
Your knowledge and experience:
- Strong organization skills
- Ability to multi-task
- Knowledge of MS Excel, Word, Outlook
- Excellent telephone manner and communication skills
- Ability to work under pressure to meet deadlines
- Ability to touch-type would be highly advantageous
Previous experience in transportation would be beneficial but not essential as in-house training will be provided.
Job Types: Full-time, Permanent
Salary: Up to £24,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
Work Location: In person