Job Description
Role Purpose
Situated in the Reception and Visitor areas, these experience trained hosts welcome & assist Three people, partners and visitors on their journey within the building. Through regular review of digital data they are able to anticipate daily needs – parking, visitors, weather etc. They engage with visitors signing in digitally and escort them to the designated area, demonstrating the amenities available during their stay.
Vision
- A friendly and warm welcome providing all a personalised touch
- Delivery of an excellent customer journey that embodies effective working
- Leaders in the introduction of new technology actively providing support and help to users
- A dedicated team who provides solutions to all building user issues
- Prioritising proactivity whilst also acting in a responsive way to all issues.
- A team who understands what it is to be Three, living Threes values (We focus on customer, go beyond the expected, Work as one team, take responsibility and appreciate one another)
Key Responsibilities
- Develop and maintain fantastic communication with key colleagues
- Manage and support the visitors area and reception ensuring a warm welcome to all staff and guests
- Provide front line support to all events ensuring successful organisation and running.
- Liaising and communication with catering staff for all large bookings of catering for events.
- Assist the Experience Lead in managing the auditorium space booking all meetings for the area and ensuring successful running of events in the space.
- Report health and safety hazards and raise tickets to the facilities Helpdesk
- General manual handling when required in line with E learning training
- Support the Facilities team in monitoring services and suppliers and ensure that the required standards are maintained ensuring SLA’s & KPI’s
- Work with the Experience Lead to strengthen consistency across the portfolio in customer experience.
- Conduct all work tasks in a safe, secure, and clean manner. Ensuring that site rules and procedures are always adhered to.
- To provide excellent front of house concierge customer service and experience.
- Answer all calls in a timely and professional manner.
- Assist key stakeholders with their visitors to ensure a VIP experience.
- Manage the email inbox and ensure all emails are replied to within the set time lines.
- Booking in taxi’s and send out confirmations.
- Book in visitor parking and send out confirmation
- Ensure all necessary forms and tools for the job are kept stocked up and ready for use.
- Communicate with customers face-to-face and/or over the telephone to ensure a professional, polite and impeccable customer service experience.
- Attend training as necessary, including toolbox talks and complete online courses.
- Undertake Safety Observation Reporting and Housekeeping Audits
- Ensure the reception area is presentable and report any repairs to the helpdesk
- Assist in managing the car park
- Ensure any contractors on site receive inductions.
- Manage loan equipment’s and ensure they are returned on time.
- Meeting room set ups – Café & large meeting room configurations
- Provide services such as printing, binding, laminating & scanning
- Daily checks of meeting rooms to ensure standards are maintained - reporting any issues, replacing consumables.
- Offline meeting room usage reporting
- Removal of broken furniture from around the building
- Yearly review completion for concierge staff identifying areas of development and improvement.
- General Porterage of furniture and deliveries
- Responsible for maintaining all allocated equipment i.e. skates, tools etc
- Monitoring the Meeting room utilisation
- Comply with the Client’s company rules and maintain a high standard of discipline.
- Act as fire marshal to ensure safe evacuation
- To provide cover as and when required
- To complete all E Learning modules on time and with no manager escalation
- To be a champion and advocate for CBRE four key values, which serve as the foundation
Job Type: Full-time
Salary: £25,000.00-£27,000.00 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (required)
- Front desk: 2 years (required)
- receptionist: 2 years (required)
- front of house: 2 years (required)
- Customer service: 2 years (required)
- Administrative: 2 years (required)
Work Location: In person
Reference ID: Workspace Experience Host
Expected start date: 05/06/2023