Job Description
The Bristol Heart Institute are inviting applications from experienced and ambitious candidates for the role of Performance and Operations Manager to join our successful team. We are looking for a hard-working individual who is enthusiastic and committed to delivering exceptional patient care. The postholder will lead the operational aspects of the service and work closely with the Assistant General Manager and divisional management team, using continuous service improvement to deliver the strategic objectives and recovery plan for our patients. The successful candidate will have experience of providing operational service management and developing others. They will have excellent organisation, communication and interpersonal skills to liaise with patients and internal and external colleagues. If you are looking for a fast-paced role, with the opportunity for personal development within a supportive teamwe would welcome your application.
This post is available as a full time post or as a part time post with a minimum of 22.5 hours per week (3 days). The working pattern will be discussed further with the successful candidate.
The post holder will be responsible for the effective management of cardiac services to support the delivery of safe, high quality, patient-centred care and promote a positive working environment for staff.
They will oversee elective and outpatient performance in cardiac services, including inpatient, outpatient and diagnostic services. This will encompass overall management of all administrative and performance teams. The post holder will manage these teams to ensure high quality scheduling of activity, including proactive patient level management of diagnostic and 18-week referral to treatment pathways. Working closely with a range of colleagues from all disciplines, the post holder will plan and co-ordinate resources within cardiac services to ensure safe delivery of care, positive patient experiences, and achievement of access targets in line with Trust objectives.
The post holder will be responsible for monitoring demand and capacity to ensure that the Trust delivers responsive and high quality services. The post holder will also ensure that patients are managed in line with Trust policies and national standards for booking.
There is an expectation that the post holder will act as lead for service improvement within the service and will work closely with clinical and non-clinical colleagues to support a culture of continuous improvement and innovation.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.