Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
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As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
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Independently provide accurate information to resolve problems/issues that arise
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Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
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You will escalate issues to your team leader, managers, and other departments as required
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Adhere to the Quality Assurance standards set
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Adhere to and comply with the schedule set by the Team Leader
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Assist in the preparation of other processes as and when assigned/required by the Team Leader
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Display good team working attitude and behavior within the team and other departments in the company
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2-3 years experience in frontline customer support, preferably in the financial or service industry
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Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
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Both adaptable and resilient, able to operate in a quickly changing environment
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Excellent verbal and written professional English and your respective native language skills
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Great at multitasking, prioritizing, and managing time effectively.
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You must have a fast internet connection (5mpbs broadband internet connection at least)
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Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage.
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Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Working at Binance
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
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