Job Description
About us
Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As a Store Manager you’ll you be working for the nations favourite coffee shop, you will enjoy brilliant training and amazing benefits so that you enjoy Costa Coffee as much as our customers do. You will do this by taking your store to new heights, driving energy and passion in your team.
What we offer:
We are really proud of the work our Managers deliver and we want you to feel valued and rewarded;
· Competitive starting salary.
· Great opportunities to progress and develop.
· Free handmade drinks and 50% discount on food and bottled drinks (whilst on shift).
· Company pension scheme and matched contributions.
· Great Managers incentive schemes including various bonus schemes.
About the role:
It is all about coffee, but not any coffee it’s Costa Coffee! You’ll perfect your craft through amazing training, taking care to make every customer experience an awesome one. You will take accountability of the profit and loss for the store and look to maximise where possible. To add to the list, you will be responsible for:
· Efficient management of the store operation, ensuring we deliver the best coffee experience to our customers.
· Plan and coordinate weekly, rotas, shifts and staff holidays.
· Driving sales growth through working with your team to maximise key sales areas and KPIs.
· Effective financial management of your store P&L working to productivity and gross profit targets.
· Developing your team and ensuring that all team members receive the best training in-store supplemented through the online learning platform.
· Support your team by motivating, coaching, engaging and managing your team to drive their performance and deliver excellent customer service and store standards.
· Manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
· Ensure the store is operated adhering to all company standards, polices & procedures
· Ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction – completing all relevant checks, standards, food & health and safety checks and taking necessary remedial action or escalating as required.
· Implement and maintain the Statutory and Company standards of hygiene, health and safety and take any action as is necessary.
What we are looking for:
An experienced general or deputy hospitality manager from a preferred branded background that has a passion for people, a flair for great service and attention to detail. This is a full time role so candidates must have a fully flexible approach to work.
Having the passion for coffee and people would just be the start of what we’re looking for (but that’s the obvious bit!). The other skills we would be looking for are:
· A leader with coaching experience, remember you are leading from the front!
· A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity.
· A brand ambassador who ensures great attention to brand standards
· An ambitious character who wants to be part of our growth journey
· Ability to thrive under pressure and execute with pace
· Experience of managing and developing teams
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Referral programme
- Sick pay
Schedule:
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
- Tips
Ability to commute/relocate:
- Borehamwood: reliably commute or plan to relocate before starting work (required)
Work Location: In person