Job Description
Our Business
Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.
With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries.
We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain and motivate them.
We are growing our team in our Saltash Branch to meet the ever-increasing needs of our expanding business.
About The Role
As a Hire controller you are at the heart of our Pump Hire branches, this role will bring the individual into daily contact with Selwood stakeholders as well as our external client base.
This is a great opportunity for an individual to join our business and be supported by our branch team to learn and understand the day-to-day operations of Selwood.
In this role you will need to be a confident self-starter, who has the ability and willingness to learn and develop their skills. The role will require good communication & administration skills both verbal and written correspondence as well as having the ability to use technology and Microsoft office. A background within Hire or within a similar industry is essential.
Main responsibilities include:
- To build a strong working relationship with all customers, by telephone contact on weekly basis, to ensure that we are their first call when they have a requirement for hired pumps.
- To make arrangements and appointments for salespeople or representatives to visit the customer and to provide better details of our equipment and to examine their requirements. To maximise the hiring of the Company’s assets in a manner that is efficient and effective.
- To ensure that all paperwork and Company systems are adhered to in a timely manner. Ensuring that contract and other systems paperwork are correct and up to date.
- Logistics – organising transport in a cost-effective manner. Ensuring collections of equipment at the end of hire agreements are collected within 48 hours. Deliveries are made to the customer when they are scheduled.
- Ensure that contract and other systems paperwork are correct and up to date. In-lieu contracts to be clearly identified and replaced immediately required equipment is available.
- Negotiate hire rates in accordance with price lists and discount policy as advised from time to time.
- To ensure all sales leads at the branch are promptly communicated to the sales staff.
Skills and Competencies:
- Good Planning organisational Skills
- Ability to prioritise and reschedule at all times.
- Strong Communication skills both verbally and in writing.
- An overall good level of IT Systems knowledge including good excel, word and Outlook.
- The ability to stay calm under pressure.
- A good level of problem solving skills.
- Technical knowledge of Pumps would be an advantage.
- Knowledge of Hire or Booking Systems would be an advantage.
What we can offer you
- Competitive salary
- Enhanced overtime rates
- Pension scheme with contribution based on total earnings not just salary
- 24 days holiday + 8 Bank Holidays
- Increasing annual leave entitlement with long service
- Support for development and training
- Employee assistance programme
- Employee discount scheme
- Employee referral scheme
- On-site parking
This role is not open to Agencies - Please no calls or emails - Thank you.
Workdry International Ltd is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
Job Types: Full-time, Permanent
Salary: £28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
Schedule:
Work Location: In person
Reference ID: 1394