Job Description
Location: Stroud
Salary Details: £20,500- £24,000
About The Role
Working within Ecotricity’s Microtricity department - a department dedicated to the Feed-in Tariff and other renewable energy schemes. It is a varied position dealing with a wide customer demographic from domestic installations to large scale corporate installs.
This department provides substantial training and support to ensure you develop and achieve your professional goals, as well as being an expert in your field. In-turn; you will be providing the best possible service to the customer.
What you will do…
- Provide exceptional customer service to Microtricity customers through any issues or problems that they may have – over the phone, by email and face-to-face
- Take ownership and resolve all queries relating to Ecotricity’s operation of the Feed-in Tariff and other renewable energy schemes
- Maintain customer data within relevant systems
- Resolve exceptions created by inter-system interfaces
- Liaising with third party regulators and affiliates to reach suitable outcomes for both Ecotricity and our customers
- Work autonomously to support our customers in all aspects of their Ecotricity lifecycle
- Stay up to date with key compliance regulation, and support with best working practice
- Provide a dedicated point of support and knowledge to the wider Ecotricity group
- Any other ad-hoc duties as requested by Team Leader, Manager or Head of Department
About You
What you will bring…
- Attention to detail
- Good level of numeracy, accuracy, and problem-solving ability
- Verbal and written communication skills
- Confident and professional telephone manner
- Good planning and organisational skills
- Good computer literacy with experience of Microsoft Office
- Team player
- Experience of the industry would be beneficial
Behaviours:
- Manages relationships effectively both internally and externally
- Influences outcomes by using effective negotiation
- Treats customers the way we like to be treated ourselves
- Solutions focused and resourceful
- Committed to continual improvement
- Engaging and motivating attitude and style
- Methodical and organised, managing own work
- Is receptive to feedback and acts accordingly
- Exceptional team player who builds open and supportive relationships
- Flexible and adaptable approach to work
- Creative and innovative
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Job Type: Full-time
Salary: £20,500.00-£24,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount
- Wellness programme
Schedule:
Ability to commute/relocate:
- Stroud: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you now or will you require Sponsorship?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Stroud
Reference ID: 1653