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BCU Admissions Manager

Our new Admissions Manager has a crucial role to play in the fast developing story of Birmingham City University, overseeing the best possible customer experience for prospective students.

You will oversee the team’s management of applications from thousands of people who want to study at BCU, ensuring the most effective and professional processes to convert their interest into the enrolments and continue the University’s growth.

Reporting to the Head of Admissions, you will help lead the UK Admissions team in its delivery of assessing applications for entry across undergraduate, postgraduate and professional courses. You will have comprehensive knowledge of qualifications, admissions practices and processes, and key regulations.

You will be confident working with data – extracting, manipulating and analysing information into meaningful insights, and solving problem. You will also play a crucial role in the delivery of Confirmation and Clearing, leading your direct reports in delivering for applicants, and the University, at this vital point in the student recruitment calendar.

You will work closely with colleagues across the Marketing and Communications department, and academic colleagues in faculties, communicating key developments, and connecting up our work with wider student recruitment activities.

• Good experience of line management as the postholder has direct line management of team leaders
• Strong understanding of managing governance, the admissions landscape and adherence to policies
• An ability to build good relationships and a network with stakeholders and sector professionals
• Drive a Customer Service culture, seeking feedback from academics, students and stakeholders and adjusting services to reflect customer needs and requirements.