Job Description
Delaware North UK is hiring a full-time Hospitality Manager to work in London Stadium, Stratford. As a Hospitality Manager, you will lead and direct the day-to-day hospitality service delivery to the clients and guests.
What’s in it for me?
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, so roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
Help us delight the world by applying today.
Responsibilities
- Support hospitality services using business efficiency tools, organisational skills, and resources to deliver to a high standard.
- Lead a team of hospitality managers and supervisors. Support the onboarding, training, and development of employed and casual team members to drive a culture of high performance where quality food and guest service are top priorities.
- Follow all company procedures pertaining to finance, payroll, and purchasing to enable accurate post event reporting.
- Build strong relationships with senior business leaders and provide administrative assistance as needed.
- Ensure that the operation is in accordance with current practice, management, and measurement of all areas of responsibility including health & safety, food hygiene, fire regulations, licensing laws, and trading standards.
Qualifications
- 3 years’ previous experience in a similar role is desirable.
- Proven track record and operational experience in a similar environment.
- Strong service orientation and customer focus.
- Excellent verbal and written communication skills.
- Professional attitude with internal and external clients, guests, and staff.
- Self-motivated and flexible with a positive attitude.
- IT literate including Microsoft Office.
- Previous experience in a 5-6* fine dining environment is desirable.
- Extensive knowledge of the Food & Beverage industry within hospitality environments is desirable.
Contracted Hours / Guaranteed Hours
48 Hours
Work Location
Home to the Hammers, UK Athletics, host of the 2012 Summer Olympics, and Europe’s first series of MLB games, London Stadium is no stranger to hosting word-class events. The hospitality services at the 60 – 80,000 seated stadia have been managed by Delaware North since 2015. From event day catering, general admission food and beverage, to the marketing and management of non-event day conferences, there’s plenty of opportunity at London Stadium.
About Delaware North
Delaware North has been leading the way for 100+ years as a global hospitality and entertainment provider. You can find us at sporting stadia, some of the busiest airports, national parks, restaurants, casinos, and entertainment venues across the globe. In the UK, we provide hospitality services at the legendary Wembley Stadium, Emirates and London Stadiums, Pride Park Stadium in Derby and at the Coventry Building Society Arena. We also provide hospitality services at Heathrow Airport, ExCeL London, and St. Pancras International and London Euston Stations. Our talented team members are working behind the scenes at these iconic locations to make sure our guests receive an unforgettable experience.
There are many great things about the hospitality industry. One of our favourites is that people come together from different cultures, perspectives, and experiences. We are world-class hospitality experts, ensuring we at Delaware North foster a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures.
Job Type: Full-time
Pay: £34,000.00-£45,800.00 per year
Work Location: In person