Job Description
Customer Assistant (NOTTINGHAM TENNIS CENTRE)
Responsible to: Assistant Manager / Supervisor
Location Nottingham Tennis Centre, University Boulevard, Nottingham, NG7 2QH
Salary £21,354 per annum
37 hours per week
About the role
The LTA’s vision is “Tennis Opened Up” and its’ mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable for all.
The Customer Assistant will lead the way in delivering world class customer service and a 5* facility in terms of presentation and welcome, as well as delivering with excellence on all day-to-day functions, events, and setups. To be responsible for running the Front of House operations ensuring the highest level of customer experience.
Key Accountabilities
- Operate the Front of House function by welcoming customers and visitors, dealing with inquiries, bookings, and membership queries.
- Be the first point of contact for resolving customer complaints, enquiries, and requests.
- Deliver an exceptional customer service by presenting in a warm and friendly manner and aiming to exceed customer expectations.
- Take ownership of problems and difficult situations and resolve these promptly and effectively
- To sell all site-specific memberships including touring of the facilities to potential members
- To make calls to potential leads, membership enquiries, and book sales appointments
- To actively encourage use of the centre’s activities and facilities to current and potential customers, communicating new ventures and special offers etc
- To complete administrative duties with regards to customer records and prospects
- Ensure security of all monies and banking procedures are completing accurately, ensuring financial regulations are adhered to and any discrepancies are reported.
- To assist in the set up and delivery of events and competitions as required
- Attend meetings and essential training as directed by the Line Manager
- Ability to use IT software in the business.
- To take responsibility for your attendance and timekeeping.
- Flexibility to work shifts as part of a rota, inclusive of early mornings, evenings and weekends, across a seven-day operation.
Person Specification
- Telephone and Face to Face customer service
- Telephone and Face to Face sales
- Using a till system and taking card transactions
Job Types: Full-time, Permanent
Salary: £21,354.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
Reference ID: Customer Assistant (Nottingham Tennis Centre)