Job Ref: MAI1624
Branch: Estelle Manor
Location: Estelle Manor, Oxfordshire
Salary/Benefits: £14.38 per hour
Contract type: Permanent
Hours: Full Time
Posted date: 12/05/2023
Closing date: 25/06/2023
Estelle Manor is a rural retreat nestled in Oxfordshire, set to open her doors in spring. A Grade II-listed landmark house set on a 60-acre estate, surrounded by over 3,000 acres of beautiful parkland.
As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A hotel and country club with one-of a-kind spaces and old school values of personalised service and discretion.
The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired Bath House, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
As a Luggage Porter, you will assist our members and guests with the luggage collection and delivery from vehicles and to and from bedrooms throughout the Estate. You will be part of the first and final experience many of our members will have, therefore you will act as the greatest ambassador to Estelle Manor and as such you should enjoy being the focal point of guest interaction whilst delivering an exceptional service. Your genuine passion for helping and hosting will shine through.
Who we are looking for
- Ability to perform under pressure and deliver results to deadlines.
- Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests
- An enthusiastic team player with a positive mindset and hugely charismatic
- Passionate about delivering exceptional guest experience with keen attention to detail
Pay and Benefits
- £14.38 per hour
- 20 days holiday, excluding bank holidays (increasing with length of service), pension and life assurance
- Free travel on Stagecoach services in Oxfordshire and on the S7
- A health cash plan to claim money back and get access to lots of ways to support your physical mental wellbeing
- Great food and drink whilst you’re on a break
- Ennismore hotel room nights plus FB discounts
- Lots of opportunity to develop your skills and progress internally
- Regular team get togethers, from regular team drinks to bi-annual parties
- Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community
- Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more