Job Description
Resident Hotels Management Group are now recruiting a IT Field Engineer to join our friendly IT Team. With three successful hotel brands throughout the UK and an overgrowing team, there has never been a more exciting time to join us. Reporting to the IT Manager, you will be responsible to provide support to the teams as well as conduct site visits to the managed hotels within the UK.
Working in collaboration with the IT Manager and IT Support Engineers, the successful candidate, will contribute to delivering the IT strategy and goals for all brands in the group (The Resident, Sleeperz, Cityroomz), as an active member of the IT team to ensure the hotels and the management company are supported.
Must have experience in similar role, preferably within Hotels industry. The role could be ideal for career progression for someone with extensive IT experience in single property to move into a multi-property and multi-brand role
As IT Field Engineer, you will play a key and active role in supporting all teams, contribute and support the IT strategy as set by the HOD and company.
You will have a passion for conducting effective support and site visits for the sites across all brands.
Skills Requirements:
- Previous experience within a similar role
- Strong customer facing skills
- Active Directory experience & support
- Experience of networking using DNS, DHCP and TCP/IP
- LAN/WAN experience
- Experience working with iOS/Android tablets and phones
- O365 experience
The role is home based, or in our HQ (London), but requires periodic travel to all sites nationwide.
At Resident Hotels Management Group, we recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus.
We are proud to be members of the Hoteliers Charter and have collectively made a commitment to provide a culture which is built on the respect, fairness, equality, diversity and opportunity; and to placing our team members wellbeing and career development at the heart of our business.
We want to ensure that all our team members at Resident Hotels are engaged, motivated, and most importantly, happy. We have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Numerous reward opportunities, including bonus scheme
- We have a great vibe in our hotels and HQ – you can check this out on our complimentary overnight stay when you first join
- You will have access to our outstanding Learning & Development Programme that includes a great online programme as well as in person development
- We partner with Stress Matters to ensure the welfare of our team members is a top priority
- You will enjoy discounted rates for yourself, friends & family at our hotels
- You can access our Employee Assistance Programme whenever you need
- If you like freebies and discounts, we’ve got you covered with free membership to Perkbox
- We give additional holiday in line with service
- We have sustainable goals and a Cycle to Work scheme to support this.
- Access to our Online Community where we celebrate each other’s success and keep all of our team members well informed
And many more….
We are looking for individuals with a genuine interest in pursuing a career in IT to join our growing business and to contribute to and share our success.
We are keen to hear from people from all backgrounds and experiences, so even if you aren’t sure that you tick every single box, please do apply – we want to work with the right people for us.
If you are enthusiastic, friendly and eager to learn and are looking for your next role in the hospitality industry as a IT Field Engineer, please send us your CV – we want to hear from you!
Please apply to [email protected] a copy of your CV and should your application be successful our IT Manager will be in touch to schedule an interview
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Sick pay
- Wellness programme
Schedule:
Supplemental pay types:
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London