Job Description
About The Role
At Bet Central, our Shop teams are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.
What do you need to be successful?
- You must be 18 years old or over to work in one of our betting shops.
- Passion for delivering great customer service!
- The ability to build positive relationships and communicate effectively
- Self-motivated with strong organisation skills
- Happy to work autonomously or part of team
- Be adaptable and a quick learner
- Ability to deal with tough situations in a calm and professional manner
What we do
We strive to deliver consistently outstanding customer service and ensure a great customer journey, our aim is to set ourselves apart with our outstanding customer service.
We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.
We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.
Benefits and Development
- Performance based cash incentives paid every pay run
- Optional overtime
- Days out at football, horse racing, greyhound tracks
- Shadowing an experienced member of staff
- Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development
Working Patterns
Our shops can be open from Monday to Sunday 8am - 9pm depending on the location. This includes weekends and bank holidays.
There is no typical weekly rota, each shop is responsible for there own management and often work around school pick ups, clubs and classes etc.
About The Company
We operate a number of betting shops across the south east and at many racecourses throughout the UK. We also have our call centre/online operation which is ever expanding.
Job Type: Full-time
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Company pension
- Gym membership
- On-site parking
Schedule:
- Holidays
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
- Performance bonus
- Tips
Ability to commute/relocate:
- Loughton: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 28/05/2023
Reference ID: BCALOU