Job Description
We are seeking a motivated and experienced Retail Sales Assistant to join our team and manage our Seafront Gallery " The Artch " . This role will be responsible for delivering excellent customer service , managing in-store and online sales, and social media and website content management. The successful candidate will be responsible for promoting our art & framing related products and ensuring that our customers have a positive experience.
Job Responsibilities:
- Operate the cash register, handle customer payments, and process sales transactions accurately and efficiently
- Stock and replenish products, monitor inventory levels, and ensure that the store is clean, organised, and well-stocked at all times
- Communicate with customers in person, over the phone, via email & chat, providing product information, advice, and recommendations
- Stay up-to-date with new products and art trends, and make recommendations to customers based on their needs and preferences
- Recommend alternatives in our other store location or advise of alternatives when the store doesn't carry the product a customer is looking for, provide quotations
- Maintain positive customer relationships by resolving customer complaints and issues in a timely and efficient manner
- Represent the business in a positive light by engaging in appropriate behavior at all times
- Manage social media and website content to promote products and engage with customers
- Use graphics design and Photoshop skills to create visual content for the website and social media platforms
- Provide general administrative support as required
- Attend team meetings and training sessions as required
Qualifications and Skills:
- Experience in a similar retail sales role, ideally in the art industry
- Knowledge of and interest in art is highly beneficial
- Excellent customer service skills with the ability to build strong relationships with customers
- Strong communication skills, both written and verbal, with the ability to interact with customers in person, over the phone, and via email
- Ability to operate a cash register and handle sales transactions
- experience with CRM Systems such as Hubspot , SalesForce or Pipedrive
- Experience with social media marketing and content management
- experience with digital media design in e.g. Photoshop, Lightroom Canva etc. being beneficial
- Strong organisational skills with the ability to prioritise tasks and manage time effectively
- Ability to work independently and as part of a team
- Attention to detail and high level of accuracy
- Flexibility to work weekends and holidays as required
- Main Place of work will be in our Seafront gallery in Brighton, weather permitting but
there will be times when working from our main gallery in Hove will be required
If you are passionate about art and have experience in retail sales, we encourage you to apply for this exciting opportunity to work in a beautiful Seafront Gallery. Please send your CV and a covering letter outlining your suitability for the role. We look forward to hearing from you!"
£10.00 - 11.50 per hour, depending on experience , commission on sales to be negotiated
Job Types: Full time , Part-time
Job Types: Full-time, Part-time, Permanent, Zero hours contract
Contract length: 18 months
Part-time hours: 35 per week
Salary: £10.50-£12.50 per hour
Benefits:
Schedule:
- 8 hour shift
- Overtime
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Brighton, BN1 1NB: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail sales: 3 years (required)
- Customer service: 2 years (preferred)
- WordPress: 2 years (preferred)
- Social media management: 1 year (preferred)
- hubspot: 1 year (preferred)
- CRM software: 1 year (preferred)
Work Location: In person
Expected start date: 28/05/2023