Job Description
Why Cprime?
Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software and custom solutions that keep us engaged with clients for true lifetime value.
We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly and so the opportunities for personal development are huge.
Summary
We're looking for detail-oriented, process-minded contracts or sales assistant professional who gets the sales contract needs to be executed efficiently and error-free. You will be part of a small team of experienced Renewals Specialists who works closely with our Sales teams and Software Implementation teams. In this national role, you will work with our Sales organisation to learn our clients’ software needs as well as track and process software quotes as needed. Your primary duty will be managing and creating the licensing quotes and renewals process ensuring customer satisfaction and managing expectations.
As a Cprime Software Licensing Renewals Specialist, you will be the primary face for the software licensing and renewals process, you will manage the software licensing renewals and sales cycle and be in charge of proactive and valuable communication to clients of various levels. You pay attention to the details and excel at building relationships and work well with a variety of personalities. You will be helping our company maintain, grow and communicate with our software clients and partners.
What will you be doing?
- Build, maintain and execute annual software maintenance renewal quotes for Cprime clients using Salesforce, Jira Service Desk (or ticketing system), Atlassian portal, Excel, and vendor provided quotes
- Prepare quotes for new license sales, maintenance renewals, upgrades, and cross-grades
- Manage maintenance and licensing contract renewals 90 days prior to expiration using, but not limited to,
- Revise quotes according to customer specifications and deliver to the sales team or client upon completion
- Manage a pipeline of incoming software quotes and prioritize by urgency
- Research and review client quote requests using portals, database, and Salesforce to ensure continuity and compliance with software licensing requirements
- Manage and update renewals calendar of Cprime clients
- Handle client requests for new maintenance quotes and process maintenance orders
- Assist the sales team on customer calls to review renewal opportunities as needed
- Provide purchase confirmations to customers for all Atlassian licensing purchases and handle pre-sales/post-sales inquiries
- Monitor and alert the sales team of upcoming contract renewal opportunities
- Establish and build relationships with existing and new client contacts
- Upsell clients on software upgrade packages
- Work closely with Sales Account Executives and Consulting Delivery teams on licensing quotes
- Communicate articulately to colleagues, software partners and customers via phone, email or IM chat; Answer to internal and external requests
- Assist with special projects and build, streamline/automate, and document processes
- Proactively contact client customers per established calendared touch-points to gather and validate the required business data and secure the renewal of annual Software and Subscription Maintenance & Support contracts.
- Coordinate with Professional Services Sales Colleagues on key accounts as necessary.
- Coordinate with other colleagues within Sales, Accounts Receivable and Collections
- Research existing customer contracts usingSalesforce.com (SFDC) and other online portals or electronic document depositories.
- Utilize Salesforce to complete the necessary steps to update Terms
- Provide ad hoc Status and Pipeline Updates Reports as requested to management.
- Communicate product-specific key talking points to clients in written and verbal communications.
- Track lost renewals and reason for lost renewals
What are we looking for?
- Prior experience in contracts, customer success, or sales with a multi-million-dollar SaaS and/or subscription software company (specifically with software maintenance renewals preferred)
- Experience in a corporate environment
- Experience with B2B renewals within SaaS
- Strong client service, customer success experience with customer relationship building
- Strong Excel skills and data entry and research
- Must have patience, ability to ask questions and be curious
- Ability to navigate multiple systems and processes
- Strong prioritization skills using Salesforce, excel spreadsheets, and related sales tools to track
- Strong investigation skills
- Strong attention to detail and accuracy
- Good work ethic and the ability to work with diverse teams across different time zones
- Demonstrate good communication skills, both written and spoken
- A thirst for learning - Cprime sells a number of different software products, which you will need to articulate. (Staying updated with these industries requires curiosity, reading and networking.)
- Able to work with minimal guidance in a rapidly changing environment
Additional consideration will be given to candidates who have demonstrable experiences with these areas:
- Salesforce configuration experience, particularly around software renewal automation techniques
- Contracts or Sales Coordination, Sales Operations or software maintenance renewals
- Strong Excel skills
- Previous experience using Atlassian software (Jira or Jira Service Desk), AWS, Splunk, or any other ALM, Agile or DevOps software products is a huge plus
What will we give you in return?
- Flexible working arrangements/work from home
- Annual profit share scheme
- Contributory pension scheme
- Employee assistance program - Health Assured (24-hour contact line)
- Comprehensive private medical insurance through Bupa
- Death in service – 4 times annual salary
- Company events including opportunities to travel abroad
- Health & Wellness Fund (gym, nutrition, etc.) - £215 per year
- Employee Referral Bonus
- Professional Development allowance - £1,280 per year
- Company events including opportunities to travel abroad
- 25 days annual leave plus bank holidays (pro-rata for part-time hours) and companywide Christmas shutdown
- Perkbox (50 Flexi points per month, Discount vouchers, etc.)
- HiThrive – 1,000 points per month
- Free eye test
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Life insurance
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Leeds, LS1 4JB: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Leeds, LS1 4JB