The Role
We are seeking a Service Reception Manager to join Marshall Motor Group’s Audi dealership in Canterbury. This is key role within the service team, and a fantastic and exciting opportunity to be part of a prestige dealership and start your career with Audi and Marshall Motor Group. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.
We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed. These include:
> 25 days annual leave (not including Bank Holidays) increasing with length of service^
> Colleague referral fee up to £2,000
> Discounted Car Purchase Scheme & Colleague Car Benefit Offers
> Discounted Service / Parts / Bodyshop services
> Training and Continual Self-Development
> Free Eye Care Vouchers
> Cycle To Work Scheme
> Pension Scheme?
> Employee wellbeing services?
> Free life assurance equivalent to twice your salary
> Loyalty, Above & Beyond and Long Service Awards
> Discounted Shopping Portal
What experience do I need?
- Ideally you would have some experience in a similar role within a vehicle dealership
- Ability to remain professional, calm and positive at all times
- Approach tasks eagerly and cooperate fully when requested
- Proactive mind set
- Positive, can-do attitude
- Outstanding organisation and time management skills with the ability to work to deadlines
Responsibilities
- Provide day to day guidance and direction to a team of Service Advisors
- Ensure the highest level of customer care and satisfaction are delivered at all times
- Identify areas of improvement for the service reception department to improve performance and customer satisfaction
- Plan ahead and manage time effectively to ensure all tasks are achieved
- Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
We operate 159 franchise dealerships representing 25 manufacturer car, van, truck and bike brands across 37 counties in England and Wales.
We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.