Salary range: £35,223 - £38,934 per annum (Pending pay award)
Work location: London
Hours per week: 36
Contract type: Permanent
Vetting requirement: Standard DBS Check
Closing date: 4th June 2023
Interview date: Week commencing 12th June 2023
At the Royal Borough of Kensington and Chelsea, we work collaboratively to help local residents achieve a great quality of life. From housing to healthcare, we collectively strive to adopt the most relevant and cutting-edge approaches to dealing with every person and every situation.
Our Housing Needs department is at the heart of that mission. Dedicated to providing support and crisis intervention to vulnerable people with varying levels of support needs, they work to help people living in independent accommodation maintain their homes.
As a Floating Support Officer, you’ll play a key role in this vital work. Collaborating alongside a variety of colleagues, you’ll be responsible for the effective operation of the Support Service. You’ll listen and respond to customer’s views, developing services that meet their needs and ensuring they retain safe, secure, high-quality housing.
You’ll provide support and guidance to customers with low, medium and high support needs at all stages of the tenancy process – increasing their independent living skills and offering training and education where possible. Responsible for a varied caseload, you’ll have an understanding of when to escalate issues, and when to step in and offer support to customers with wide ranging needs. You’ll participate in drop-ins, working with the utmost degree of sensitivity and spotlighting opportunities for additional support.
Please refer to the Job Description for more information
An established care professional, you’ll have experience of providing support to clients with varying needs. With a thorough and up to date knowledge of the health and safety issues related to vulnerable people living in independent accommodation, and a staunch commitment to safeguarding principles, you’ll be capable of working flexibly and to deadlines.
On a personal level, you’ll be a natural communicator with a can-do attitude. You’ll have excellent time management skills, and the ability to think on your feet. Most importantly, you’ll be a person passionate about improving outcomes for vulnerable people living in independent accommodation. This is a fantastic opportunity to provide people with the support and guidance they need to live full, independent lives, and to join a vibrant, vital team of likeminded professionals.
Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
Application process
Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.
You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.
Additional information
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
We do not accept speculative CVs from any source.
Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.
If you experience difficulties with the recruitment application process, please contact the recruitment team by email: [email protected]