Job Description
Do you have an eye for detail? Are you a customer centric person? If so, you may be a good fit for this role. Role: Client Service Officer.
Location: Remote
Benefits:
- Excellent career growth opportunity within the organization
- Holiday Trading
- Cycle Scheme
Responsibilities:
- Taking inbound calls in volume
- Support the case executive by being a point of contact for inbound calls and emails from customers/clients/third parties acting as an ambassador
- Make outbound contact by telephone or email to ensure customers are introduced to our service and all parties to the remortgage are proactively updated throughout the transaction
- Liaise with relevant parties to chase any outstanding documentation/information to enable progress of the case in line with client service level agreements and internal targets
- Make case executives aware of potential problems / complaints on files and deal with difficult situations in a confident and highly professional manner
- Review documents and update the case management system with relevant information to ensure all necessary information is obtained in order for a completion date to be arranged
- Work to department, team and individual targets in line with client service level agreements
- Flexible working to cover opening hours to ensure our customers are provided with an excellent journey during their remortgage
Requirements:
- Great attention to detail
- Excellent written and verbal communication skills
- Team player
- Excellent time management and organizational skills
- Excellent customer service skills
- Working knowledge of MS Office
Genie Invest Ltd encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK.
Job Types: Part-time, Permanent, Temporary contract, Temp to perm, Freelance, Internship
Contract length: 6 months
Part-time hours: 22 per week
Salary: £1,494.08-£3,439.65 per month
Benefits:
- Company pension
- Flexitime
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Commission pay
- Loyalty bonus
- Yearly bonus
Experience:
- Customer service (preferred)
Work Location: Remote