Job Description
FTH Hire Group is one of the largest independent plant and tool hire companies in the South East of England. We currently have 8 depots (Farnborough, Guildford, Farnham, Reading, Basingstoke, Maidstone, Horsham & Southampton). As a result of our expansion plans, we are looking to take on additional high calibre team members.
We have a fantastic opportunity for a Senior Customer Service Advisor to work at our Guildford Depot. You will be responsible for working behind the trade counter serving customers face to face as well as handling enquiries over the phone. You will be answering incoming calls from customers to make sales including upsell and cross sell answer inquiries and questions, handle complaints and provide product information as required.
A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided.
Main Job Tasks and Responsibilities
· To handle customer calls
· To close sales whilst always looking to maximise the sale through upsell and cross sell
· Follow up any customer quotes
· Handle customer objections
· Provide customers with product and service information and advice
· Manage and resolve customer complaints
· To provide excellent customer service
Key Competencies
· Excellent verbal and written communication skills
· Strong listening skills
· To be curious and have good questioning techniques
· Problem analysis and problem solving
· Resilience
· Competitive in nature
· Ability to close sales opportunities
· Proactive 'can do' attitude
· Call centre/customer service experience (preferable)
· Confident
· Ability to build strong rapport with customers
· Team Player
· Ability to capture key customer information to input quality order
Benefits
28 days holiday (inclusive of bank holidays)
Pension – Auto Enrolment
Sales and Loyalty Bonus Scheme
Perk Box
Birthday gift
Job Types: Full-time, Permanent
Salary: £23,000.00-£26,000.00 per year
Benefits:
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Loyalty bonus
- Quarterly bonus
Ability to commute/relocate:
- Guildford: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you enjoy talking to customers and helping them with queries/quotes?
- Do you have experience in a similar role?
- Do you have experience in the plant/tool hire industry?
Work Location: In person
Reference ID: CSAGuild