Job Description
Job Purpose
Office Administrator – to carry out administrative duties and communicate daily workloads with your Office Manager.
Support groups logistic operation.
To perform and execute any instructions or other reasonable requests given by office manager or senior management team.
Comply with current Health & Safety legislation.
Key Accountabilities
- Working with the Office Manager creating daily production reports.
- Ensure computer systems are updated with vehicle details and data.
- Carry out general office administration duties.
- Submission of Warranty claims for all franchises
- Liaise with all departments & their third-party service to determine required vehicle lead-times and deadlines.
- Liaising with Transport Traffic Office regarding load vehicles
- Deal with all phone enquires in a polite and professional manner
- Provide support to Office Manager and other staff members
Job Qualifications
- PC skills in Microsoft Excel and Word essential
- Communication skills between internal and external clients and departments
- Flexible working hours
- Basic understanding of Health & Safety legislation
- Telephone etiquette essential
- Presentation of power-point and statistics
- GCSE – English, Maths and IT skills
Personal characteristics
- Positive, flexible approach and good interpersonal and communication skills.
- Ability to prioritise workloads to achieve required deadlines.
- High level of accuracy and attention to detail.
- Able to maintain the strictest confidentiality and security of conversations and documentation at all times.
- Smart in appearance, punctual and has pleasant welcoming manner.
- Is able to conduct tasks with little or no supervision.
- Ability to prioritise own workload to achieve required deadlines
The four key behaviours that are considered critical for this role are:-
Deliver Results: take accountability for delivering excellent service levels. Creates momentum and pace that drives results. Set clear and stretching goals and focuses on priorities. Tackles challenges head-on, responds quickly to obstacles and acts to secure competitive advantages.
‘Can do – Will do’ : has a ‘can do’ attitude to challenges and are persistent in the face of adversity, will want to achieve the best results possible and will undertake extra taskings to reflect this.. Reflects on past mistakes to consider how future progress can be achieved. Has passion and commitment to delivery and shows stamina and resilience. They give and receive feedback willingly.
Lead with Integrity: a role model for the IM Way, being open and honest and treating others as they would wish to be treated. Delivers on promises, inspiring trust, building credibility and is loyal to IM. Follows responsible business practices, including taking responsibility for good health and safety practice and ethical conduct.
Customer Driven: develops a deep understanding of our market and our customers’ needs. Welcomes and builds relationships with customers to gain insight into their world, anticipate needs and shape solutions to deliver high quality services/products that add value.
Note: This specification is not exhaustive and only covers the main envisaged areas of responsibility.
Job Types: Full-time, Permanent
Salary: £24,000.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
Reference ID: Office Administrator - Sheerness