Job Description
Motorcycle Showrooms Retail Assistant
As one of the largest multi-franchise motorcycle retailers in the UK, Fowlers Motorcycles is seeking to appoint an enthusiastic, energetic and dynamic individual to join our Showrooms.
ABOUT FOWLERS
Fowlers Motorcycles is an independent family business based in central Bristol. We are a household name in the motorcycle sector, and have established retail, wholesale and e-commerce offerings built over almost 100 years of trading. As the successful candidate, you will join over 140 colleagues as part of a friendly team with supportive management.
THE ROLE: You will be able to a) ‘qualify’ telephone leads, i.e., evaluate callers to determine whether they are a good fit for the product;, b) prospect potential leads; and c) meet and greet customers who are seeking to purchase new and used motorcycles and scooters. The job involves ‘qualifying’ customers; pricing the purchase; and assessing part-exchanges before handing over to a Brand Manager or Assistant Brand Manager, who will conclude the transaction. The role includes being involved in all aspects of showroom maintenance.
SKILLS & QUALIFICATIONS:
✓ Excellent customer service skills and the desire to deliver exceptionally good customer service.
✓ A minimum of 2 GCSEs in Maths and English, grades A to C, or 9 to 5, or equivalent.
✓ A friendly and outgoing personality with an ability to engage with all customers.
✓ Experience of automotive sales or the hospitality sector an advantage.
✓ An enthusiasm for motorcycles and/or scooters will be an asset.
✓ Computer literate and numerate with very good organizational and administration skills.
✓ An excellent communicator who is fluent in the English Language, both verbal and written.
✓ Energetic, flexible, and target-driven with a determination to succeed.
✓ Happy to work in a team environment.
✓ Self-motivated and able to work under your own initiative, whilst being a good team player.
THE POSITION OFFERS:
✓ A very competitive basic salary + a monthly commission scheme*
✓ Company pension scheme and free life insurance*
✓ Free private healthcare*
✓ Free parking, subject to availability*
✓ Free and confidential employee assistance program and well-being portal*
✓ Subsidized staff canteen*
✓ All necessary training will be provided, including although not limited to manufacturers’ product, finance, consumer law, customer service, data protection, etc.
*Subject to eligibility and/or terms & conditions
Job Types: Full-time, Permanent
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Bristol BS4 3DR: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Fowlers is a long and well established part of the motorcycle industry. Do you have an active interest in motorcycling, either through ownership or use of a motorcycle as a hobby or for transport?
- How many years of motor industry experience do you have?
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person