Job Description
About us
Annoushka is a medium business in London, W1B 5AH. We are customer-centric, rewarding and supportive.
Our work environment includes:
About Annoushka
Annoushka Ducas MBE is one of the country’s leading fine jewellery designers who since 2009 has founded and run her eponymous jewellery company – Annoushka. Annoushka is passionate about jewels and colour, her jewellery embodies an expression of personal identity for the wearer, all in 18ct Gold. Annoushka is now looking to expand her design team. With a strong growth strategy in place, this is an exciting time to join us!
Personal Attributes We Value:
Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy, Responsible, Knowledgeable, Flexible, Enterprising and Inclusive.
Competencies:
- Understands and represents the brand attributes.
- Excellent communication skills both externally and at all levels within the company.
- Enthusiastic, self-confident and self-motivated.
- Willing to accept new challenges, and strive to continually improve.
- Always presents a professional image.
- Successfully able to handle and manage multiple demands and competing priorities.
- Exceeds goals and targets.
- Hunger to succeed.
- Seeks every opportunity to be proactive and pre-empt client needs.
- Liaises with customers to keep them fully informed.
- Full engagement with Social Media.
- Good written English.
The Opportunity
Annoushka is looking to recruit a passionate Sales Consultant to lead the way in sales and provide outstanding customer service. You will work with the Manager as directed to coach other members of the team to improve their sales and service skills. The focus of this role is on sales.
What you will do:
- To provide excellent levels of customer care, surpassing customer expectations at every opportunity and assist customers in the selection and purchase of products.
- To maximise every selling opportunity to exceed concession, individual sales and KPI targets.
- To provide enhanced till accountability; be able to process refunds and price overrides. To close down the host store till and the Company laptop.
- To identify customer needs and answer all related questions responding to queries regarding price, location and the features and benefits of all product.
- To act as a key holder as and when required to support the needs of the business.
- To act as a ‘buddy’ to new members of the team.
- To employ selling techniques through EMBRACE to deliver the highest brand standards.
- To follow Company procedures and processes to maintain the security of the stock, customer records and cash handling.
- To adhere to the brand standards in relation to visual merchandising.
- To take every opportunity to capture customer data in order to augment the company database in order to encourage repeat visits and loyalty.
- To resolve customer complaints promptly and efficiently by investigating problems, developing solutions and making appropriate recommendations to the manager.
What you will bring:
Sales
- Clear appreciation of the importance of Omni channel retail.
- Strong sales flare.
- Experience of retail sales, preferably in a luxury environment.
- Always presents a professional image.
- Liaises with customers to keep them fully informed.
- Seeks every opportunity to be proactive and pre-empt client needs.
Team Work
- True team player spirit – keen to share the credit with the team.
- Demonstrates the ability to lead, motivate and train a team.
- Excellent communication skills both externally and at all levels within the company.
Additionally
- A love and appreciation for aesthetics and style.
- Understands and represents the brand attributes.
- Enthusiastic, self-confident and self-motivated.
- Willing to accept new challenges and strive to continually improve.
- Hunger to succeed.
Job Types: Full-time, Permanent
Benefits:
Schedule:
- Flexitime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus
Work Location: In person
Reference ID: SAFTL
Expected start date: 12/06/2023