Customer Services Manager
Stoke on Trent - ST6 4PY
£45,000 plus car / car allowance, 33 days holiday including bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
About the Role
Relationships mean everything to us, you’ll have an important part to play. As a forward thinking and people focussed company, this is a fantastic opportunity to be an integral part of Unipart’s JCB Internal Resolutions Team, leading and managing the Customer Services Team to deliver world class customer service to the network.
We don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program.
As part of your key responsibilities you’ll:
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Drive exceptional KPI performance, whilst focusing on financial targets
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Develop and build a Centre of Excellence
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Monitor team absence, performance and conduct, taking action where necessary
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Create and maintain a positive team culture, encouraging involvement from all team members
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Ensure that all service level agreements are achieved whilst adapting to changes in customer requirements
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Build and maintain strong customer relationships
About You
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!
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Computer literate – essential for the role is WMS experience, with experience of Microsoft Office and Google Suite being useful, Blue Yonder is desirable but not critical
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Experience in Supply Chain Management
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Excellent Customer Services skills supported by good commercial understanding
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Strong team player
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Experience in a similar role
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Experience in Customer relationship management
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.