A Global Social Media Company based in London is seeking a Account manager/ Operations Executive to join their team on a contract basis for 6 months initially. (Fully remote role)
Premier Partner Experience Operations Expert
We are seeking a support operations coordinator to join an Operations team that will support Meta partners who are part of our funded content video programs, news deals and & utilise Transparency focused products.
This individual will directly support our partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products. Candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. Candidates should also be comfortable in ambiguity and flexible to frequent changes in a fast-moving environment.
RESPONSIBILITIES
- Provide our partners with a delightful, high touch and effective support experience
- Onboard partners and serve as primary Ops point of contact
- Respond to inbound partner inquiries about product features, bugs, etc.
- Troubleshoot complex issues and translate pain points to effectively resolve issues
- Improve our support workflows around issue resolution and product insights
- Spot trends in partner issues and communicate feedback to cross-functional teams
- Track deal requirements and operationalise processes to improve partner experience
- Help build and maintain a central knowledge base
- Train new employees on current workflows, standard processes, and internal tools
- Develop product and issue specialisation to improve the quality of support
MINIMUM QUALIFICATIONS
- 2+ years of experience in operations, customer support, or account management
- Experience using Excel and/or basic data & insights tools
- Strong written and verbal communication skills
- Strong attention to detail
- Fluency in English in a business environment
- Able to work non-traditional hours (outside of 9am-6pm) occasionally
PREFERRED QUALIFICATIONS
- Experience in the media industry
- Experience with APIs
- Experience in operationalising processes
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.