Job Description
The role
The purpose of the Independent Living Advisor (ILA) role is to provide a quality information advice and support service to Direct Payment (DP) and Personal Health Budget (PHB) recipients who manage their own care and support. You will be working with people assessed for social or health care funding, carers and their families and work in partnership with health and social care professionals.
Occasional travel around the Hampshire area is essential for the role.
As our Independent Living Advisor, you will:
Operational
- Deliver, support to people that receive direct payments or personal health budgets which may include: support planning, recruitment, budgeting, set up of direct payment, managed account, payroll, providing information on employment legislation and signposting to other organisations.
- · To work in partnership with the funding authorities to support people to use their funding to achieve their personal outcomes.
- · Working closely with all stakeholders, including Enham Trust central IAG central support services (Payroll, Managed Accounts and Administration).
- Promote, build and embed DP recipient’s engagement with the service.
- Create a culture of coproduction within the DP support service through the provision of a peer support group and building a team of Volunteer Direct Payment Mentors.
- Working with DP/PHB recipients, carers, representatives and family members to support them to achieve their outcomes in the most effective way with the funding available to them, in line with local requirements.
- Provide a person-centred support service that meets the access requirements of service recipients.
- Assist individuals to manage their staff, employment obligations and responsibilities, in relation to their care package.
- Develop and maintain excellent knowledge of contract requirements, current legislation KPI’s, internal quality standards and industry best practice.
- Maintain and update customer records, ensuring these are stored in accordance with Data Protection and Enham Trust’s security and audit policies.
- Support/lead on project work as required.
- Maintain business relationships including proactively facilitating customer engagement.
- Undertake other duties as required from time to time.
- Role requires regular travel to meet contract requirements, for meetings and training events.
Quality
- Actively support a culture of best practice, working with colleagues to ensure effective and efficient delivery of service.
- Work within current legislation, local delivery requirements, Internal Quality Standards and current best practice.
- Ensure adherence to the IAG department and Enham Trust processes and procedures
- Deliver an excellent client focused service.
- Keep up to date with relevant developments, including a willingness to attend training and conferences.
Finance
- Operate efficiently, within Enham Trust’s policies and procedures. Highlighting area’s where efficiencies could be made.
- Direct Payment recipients and others managing their own care and support are aware of all their responsibilities and feel confident of their ability to do this, with support.
- Risks and responsibilities are not seen as barriers to taking direct payments, as people are confident in the support that will be available to them.
- Delivery of contract is successful with KPI’s and internal quality standards being achieved.
What we are looking for from you!
- IT literate and competent in the use of all Microsoft Office programs and internet
- Knowledge and understanding of ‘safeguarding’ vulnerable adults & children
- Ability to use your interpersonal skills to manage relationships with individuals from a variety of backgrounds and with varying communication needs and requirements
- An organised and structured approach in order to manage multiple and conflicted priorities ensuring deadlines are achieved
- Commitment to and understanding of equal opportunities and disability awareness
- Resourcefulness and ability to research information to answer a variety of queries
Some of the perks!
- Rising holiday entitlement starting at 33 days including statutory bank holidays
- Discounted healthcare membership
- Cycle to work scheme
- Pension scheme with matched employer contributions up to 6%
- Flexi-time arrangements (dependant on job role)
- Remote Working
- Learning and Development scheme offering you internal and external training
If this sounds like a role that you would thrive in, then we would love to hear from you!
Apply
***Please note that we will be conducting a rolling programme of short-listing and interviewing and reserve the right to close this vacancy at any time, therefore we recommend you apply as soon as possible to ensure you do not miss the opportunity.***
IMPORTANT INFORMATION
Enham Trust is accredited as a Disability Confident Leader; as part of this commitment all disabled applicants, who meet the minimum criteria, will be guaranteed an interview. To be considered under the Guaranteed Interview Scheme it’s vital that you declare your disability, impairment or long-term health condition when you apply.
Enham Trust is an equal opportunities employer and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity status.
Job Types: Full-time, Permanent
Salary: From £19,920.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: Remote
Reference ID: ILAH