Job Description
The Bridge Group Practice
Dr Brown ♦ Dr Siddiqui ♦ Dr Naiman
Receptionist Job Description
Place of work will be:
The Orchard Centre HULL, HU6 9BX
And
Elliott Chappell Health Centre, HULL, HU3 4BB
Primary key responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately.
- Signpost patients to the correct service
- The management of repeat prescriptions, ensuring they are processed accurately and efficiently.
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on Systm1
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into patients’ healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Action incoming emails and correspondence as necessary
- Scan patient related documentation and attach scanned documents to patients’ healthcare records.
- Complete opening and closing procedures in accordance with the duty Rota.
Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
- Partake in audit as directed by the audit lead.
- Support administrative staff, providing cover during staff absences.
- Complete opening and closing procedures in accordance with the duty Rota.
- Order and monitor stationery supplies.
- Produce, maintain, and participate in the receptionist Rota for lunch and out of hours cover.
- Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
- Identify and provide team training where required.
- Support the Office Manager in producing and maintaining the duty rota
- Support the practice manager with all Patient Participation Group related matters.
- Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.
Person specification
Qualifications
Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics and English (C or above)
AMSPAR Receptionist Qualification
NVQ Level 2 in Health and Social Care
Experience
Essential
Experience of working with the general public
Experience of administrative duties
Desirable
Experience of working in a healthcare setting
Skills
Essential
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Desirable
Competent in the use of Office and Outlook
EMIS/SystmOne/Vision user skills
Effective time management (planning and organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure
Personal Qualities
Essential
Polite and confident
Flexible and cooperative
Motivated
Desirable
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Other requirements
Essential
Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check
Notes:
The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation, and the individual.
All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.
Job Type: Part-time
Part-time hours: 30 per week
Salary: £10.42 per hour
Benefits:
Schedule:
Work Location: In person
Application deadline: 01/05/2023
Reference ID: The Bridge Group Practice ( The Orchard Centre & Elliott Chappell Health Centre)
Expected start date: 15/05/2023