WELCOME TO KFC AND YUM!
WHO ARE KFC?
Colonel Harland Sanders opened the first KFC in Corbin, Kentucky in 1938. He started with one store, 11 herbs and spices, and an idea. From there our incredible brand and product grew to what it is today.
KFC first came to the UK in 1965 with our first restaurant in Preston, Lancashire. Today we are a billion-pound business with over 900 restaurants run by our 28,000 restaurant team members. Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey – a 24-minute train from Waterloo. Of the c.900 restaurants in the UK, 900 of our restaurants are owned and operated by 40 franchise partners; the remaining 50 are company owned and run.
We are proud to have received a number of accolades in recognition of our commitment to our employees, including being named as Britain’s Top Employer three years running. To work for KFC is to be part of one big family.
WHO ARE ‘YUM!’
KFC is one of the 3 brands operated by our parent company Yum! along with Pizza Hut and Taco Bell. We are the world’s largest restaurant group with over 40,000 restaurants across the globe.
Yum! isn’t your average Fortune 250 company. We like to do things a little differently. From our world-famous culture of fun and recognition to our focus on your career potential.
OUR CULTURE
BREAKTHROUGH RESULTS, TEAMWORK AND RECOGNITION
We believe that our success is driven by the power of our employees working in unison with a shared set of common goals and values. We are very proud that KFC UKI is recognised as a key market not only in terms of profit and innovation but also for the talent we grow and develop for Yum!.
We invest heavily in our people and helping them drive their personal development. As part of this we give each of our managers in the business the opportunity to go through Heartstyles. Heartstyles is a tool and strategy to measure and manage culture, building people’s self-awareness and helping them to transform their behaviours. This tool can then be used in coaching conversations you have with your team and line manager and to help build effective individual development plans.
We celebrate success every day and to us recognition is much more than just saying thank you- it is about really celebrating achievements, milestones and behaviours. One of the ways we do this is through our own personal recognition awards.
As a company we take our corporate social responsibility very seriously and encourage our employees to ‘give something back’ through companywide charity efforts.
As an equal opportunity employer, we embrace individuality and diversity. We employ irrespective of background, age, ethnicity, colour, gender, disability, sexual or religious orientation and marital status.
CAN YOU FOLLOW IN THE COLONEL’S FOOTSTEPS?
Here’s a bit more on what you can expect from the job and some of the important experiences that can help you show you’ve got what it takes to make the Colonel proud…
As a Delivery Operations Coach, you will be the “wingman” or woman to Area Coaches (AC) and Senior Operators from across the UK & Ireland. What’s better than a KFC? Well… a KFC straight to your door! Your role plays an integral part in supporting the execution and optimisation of our delivery sales channel across all our restaurants.
Project Manager
You’ll team up with all three delivery aggregator partners and our cross-functional teams at KFC HQ to bring our customers chicken fix right to their front door! You’ll scope, support, and implement exciting projects that help make it easy for our restaurant teams to provide a fast and incredible experience for our chicken fans across the UK&I.
Training Provider
As the face of KFC delivery across the business, you’ll partner with our franchisees and training teams to design and deliver training material that unlocks consistently great restaurant performance. You’ll work in tandem with our aggregator account teams and AC’s to elevate the capability of our teams, helping them to understand how to maximise sales opportunities and achieve strong operational KPIs.
Brand Ambassador
You’ll be a primary point of contact for our 3rd party suppliers, including the day-to-day relationship management with delivery aggregators. You’ll represent the KFC brand when supporting our franchise partners, including immersing yourself in all things chicken and chips when out and about with our restaurant teams. You’ll be in regular contact with operators across our estate, seeking continuous feedback and insight on how we can keep evolving our delivery business. Coaching will come naturally to you, as you embrace every opportunity to share feedback on both technical process and behaviour performance.
Comms & Engagement
You will be involved in regular meetings with head office teams, franchisees, and suppliers. You’ll need to understand data and insight on business performance, to recognize and evaluate progress against strategic goals. Confident at presenting? You’ll have opportunities to engage key stakeholders with updates on your role in the business plan too!
Recognition & Culture
Living and breathing the KFC culture and the colonels values. You’ll actively recognise the teams in restaurants and head office environments. Encourage and supporting our restaurants and ACs, you’ll highlight examples of role model performance, whilst challenging our teams to maintain a recognition culture with their 3rd party suppliers as well. You’ll teach and build the knowledge of why we recognise and why it is so important to KFC and the Colonel.
WHO ARE WE LOOKING FOR?
We are looking for someone who has previous experience of both project and stakeholder management, ideally within a retail or hospitality environment. Experience of operations is desired. Demonstrable success when it comes to understanding and storytelling with data. The ability to influence at peer and senior level and strong problem-solving skills.
WINNER, WINNER CHICKEN DINNER!
Reward, progression & lots of recognition
A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including;
Company and performance related bonus- Generous pension with up to 11% company contribution
- Private healthcare with the option to increase to include family cover and extra dental cover
- Annual holiday allowance starts at 25 days with the option to buy or sell up to 3 extra days per year
- After 5 years’ service, annual holiday allowance increases to 30 days
- Study support may be available for job-related qualifications
- Competitive maternity leave and flexible return to work options
- International career opportunities across Yum!
- Pick n Mix Benefits, options include gym membership, health screening and travel insurance
KFC is also a very sociable company and we strive to incorporate our company value of fun whenever we can. Our teams regularly enjoy nights out with their colleagues- including pay day drinks, weekly netball and football matches and each year we organise a big Christmas party to celebrate the successes of the year.
That got you cluckin’ excited? Apply now- there might just be a seat for you at the Colonel’s table…