Job Description
Description
E-Commerce & Technical Support / IT Support / IT Support Officer / Support Technician / Support Engineer – Permanent – Full Time - Milton Keynes
Why Viva Wallet:
Are you a graduate or early career IT professional looking for the chance to be a part of one of Europe’s fastest growing Fintech companies? Want a career path focusing on training and development? Then look no further! Viva wallet is based in 24 countries, growing at an exponential rate with the backing of one of the worlds’ largest banks.
What We Offer:
- A highly competitive annual salary (based upon experience).
- Annual personal performance bonus (Up to 4 x your monthly salary).
- Pension.
- Free state of the art gym (on site for Milton Keynes employees).
- Structured career development.
- 22 Days holiday rising to 25 with service (plus 8 Bank Holidays).
- New Mothers Maternity Scheme - 20 weeks of full pay maternity leave.
- A diverse and friendly working environment!
- Great location, nearby train links and next to MK Shopping Centre.
- 9am-5pm working hours Monday to Friday.
About the Role of E-Commerce & Technical Support / IT Support / IT Support Officer / Support Technician / Support Engineer:
- Acting as 2nd level point of contact for any customer technical issues.
- Troubleshoot POS, software and payment gateways and
- Support credit card processing applications.
- Diagnose and resolve problems using documented procedures/checklist.
- Offer solutions to customers’ issues and become their trusted partner.
Requirements
For this position you can be either:
- Experienced in E-Commerce & Technical Support.
OR
- Recently completed IT Training/Studies with a keen interest in E-Commerce technology (we have a great training plan!)
Ideally you will have:
- Experience of IT Support.
- Knowledge of API, API Calls.
- Experience of CRM systems, software, and hardware.
- Passionate about serving customers.
- Creativity and a strong desire to solve IT problems.
Desirable
- The ability to speak a 2nd EU language.
- Knowledge of PrestaShop, Woo-Commerce Shopify and other plugins etc.
Who We are:
Viva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include “tap-on-phone Viva Wallet POS app” turning any Android mobile to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.
Candidates interest in this role may have experience in the following job titles: E-Commerce & Technical Support / IT Support / IT Support Officer / Support Technician / Support Engineer
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site gym
- Transport links
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Milton Keynes: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 02/04/2023
Reference ID: CS_TS003