Job Description
As a Night Porter you are ambitious, hardworking and professional night owl; someone who loves nothing more than to provide excellent service and responding to guests needs, with an understanding that this is jus as important at night as in the day.
You will play a part in driving the Nights and Front of House team to success, whilst communicating effectively with other members of the wider hotel team, to ensure exceptional service to all of our guests.
You are comfortable with problem-solving and using your initiative to find solutions, whilst ensuring that the team consistently maintain the high levels of customer service, as well as being personable and friendly with both your colleagues and the guests.
What we offer you!
· 28 Days holiday increasing to 33 days after your 5th year of service
· Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes worldwide
· In house rewards and recognition programme
· Training and development and the opportunity to work with a fast paced, customer-focused company
· Long service awards
· Company health and wellbeing programme
Our Values
At Centre Island you’ll be joining a growing family of 9 hotels with over 400 employees. At Centre Island not only will you be working at one of our branded IHG hotels, you’ll be part of the Centre Island team who are all engaged, enthusiastic and have the Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
- Act with INTEGRITY and CARE
- Be ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be CREATIVE to continuously improve
Main Duties and Responsibilities:
- Delivering excellent customer service with any arrivals and departures during the night time, as well as completing additional tasks during the shift, for example room service, cleaning duties and guest requests
- Complete the night audit when required and balance required financial reports
- Demonstrate effective communication with the Front of House team, as well as with other hotel departments
- Build a repour with both first time and regular guests throughout their stay
- Help where possible with all guests’ requests in a helpful and professional manner
- Be proactive in aiming to exceed brand standards and targets
- Be approachable for both guests and colleagues alike
- Working as a team player with the Front of House team to ensure seamless service for all guests
Qualifications and Requirements
· Have proven, successful experience in a similar role in a hotel and comparable brand, ideally with experience in Opera
· Will hold good problem-solving skills and be able to multi-task, with the ability to work well under pressure in a calm and professional manner
· Have effective communication skills so all necessary information is communicated both internally and externally
· Have and demonstrate excellent attention to detail
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests!
Job Types: Full-time, Permanent
Salary: £11.10 per hour
Benefits:
- Company events
- Employee discount
- Wellness programme
Schedule:
Supplemental pay types:
COVID-19 considerations:
Staff are advised to wear face coverings as are our guests. All necessary PPE is provided.
Experience:
- hotel night porter: 1 year (preferred)
- housekeeping: 1 year (preferred)
Work Location: In person
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